Long story short, they never showed, after calling ahead over a week in advance, and confirming twice including the night before my 6 am pick up for the airport. Nearly missed my flight, luckily was able to get another taxi company to pick me up less than an hour before my flight. This after telling me “someone is on his way (1st call on day of flight), and “someone will be there in 10 minutes” (2nd call on day of flight), and finally “I don’t know when he’ll be there.” Never again.
Stood up. Never showed. Awoke husband to drive me to airport. I booked early. Confirmed day before and tried to call when driver wasn't there. I have no idea how to get reliable taxi service in eugene.
These guys are the best that I've found in the area. I travel frequently to the Eugene/ Springfield area and have had some bad experiences with mean and just pain rude cabbies in this area. These guys are committed to helping the customer and they also give Vets and Military families a break. They totally rock as far as I'm concerned.
While on a recent trip to eugene I rode with this company. The car was clean as a whistle ( loved the color ). My driver was courteous. If I recall correctly her name was Robin. I will use Cascade Cabs again on my next trip !Go Ducks !
Their friendly staff provide wonderful service at amazing prices. Only cab that can get me across town into Eugene for under 15$. I love executive taxi!
Very comfortable and safe driving experience with a friendly and professional driver. Can't beat it.
Very bad service.. taxi drivers are unfriendly. I had horrible experience with Roy taxi Driver he picked me up to take me the hospital. Was a long wait Nurse came and said they had 20 patients back waiting to be seen and only one Dr. So I decide I will go to urgent care in the Morning. So I call budget taxi back for return ride home. The Driver Roy gets out Yells your nit getting a ride home you need to see the Dr. Enters the hospital yelling Did she see A Dr. ? She needs to see the Dr. or not getting ride back home. We need a cover sheet to bill for the insurance to pay. yelling my business all in the hospital very embarrassing. Tells me not giving a ride I am abusing the system. so I call back to tell them what I went through with this irate taxi driver. they say they will be sending another taxi driver out. well 45 min pass I call again said be about 20 more minutes. I wait still no taxi I call about 35 min later and the taxi driver Roy answers because I guess they don't have a proper dispatch the taxi driver drives and does dispatch at the same time I personally think is very dangerous And very unprofessional. And tells me I said we are not picking you up until you see the Dr. I have used ride source after hours before with another taxi Company Oregon Taxi and never been treated like this never they are all friendly. Professional drivers. And don't make you wait hours for a ride. I will never use budget taxi again rather ride source, cash pay they are horrible. this is second time had problems with them I was over charged by driver Chris awhile back called the owner Denise and sound like oh well my problem deal with it... I would not recommend this taxi company to anybody.
After waiting on hold for 10 minutes with another company, my son suggested I try this company, as he had used them before, and had their card. I got a human on the line right away, he showed up exactly when he said he would. The car was clean, he was polite and funny, and he gave me his number for a ride home. He arrived promptly to pick me up and waited until I was actually inside my house before driving away. Highly recommend!
I waited on hold for at least 10 minutes listening to an inane recording about how many cars they have, etc. before giving up and calling a different company.
The company answered on the first ring, and sent a very friendly guy, in a nice clean car. I will call them again! They seemed to be cheaper than the competition, and I like saving my cash!