What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
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Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Dropped off my car on the week end was ready by 4:00 the first business day. Very friendly and fast
Jon Weck came out to lend me a hand with my 2001 Ford F250. She had no fuel pressure. I had installed a new pump and still had issues. Jon was kind, patient and didn't give me, a woman, trouble. He even complimented me on my access to the gas tank by unbolting the bed and lifting it. He worked with me and offered to augment my past as an auto mechanic skills with another brain. Together we eliminated the possibilities and learned I had not only a bad battery but that the NEW fuel pump was bad. I found Jon to be very kind hearted and a really great guy. I'm delighted to know of this resource to help with getting me back on the road. As a woman who's in the know about cars, it's refreshing to find such a kind and willing participant to work with. I'd certainly recommend him and OMT to folks in the area. This is what help should look like. Lilly truck is up and running again, with her 2nd NEW fuel pump.Many thanks to ya Jon, from DiveGirl Deb! Hugs buddy.
Have used them for years and the drivers have always been GREAT (and still are), but for the 1st time ever I had to go IN to the shop to deal with something that got damaged and the "manager" PAUL not only treated me with extreme disrespect but also refused to pay for/fix the damage done from them getting into the car during a lock-out... He informed me that it was just coincidence that the door sensor happened to go out at that exact moment and there was no way it could happen from them having to bend/airbag the door frame... And when I argued he told me take it to a mechanic myself and the convo was done and leave.... I wasn't upset about the damage, things happen and figured as long as they fixed it no big deal... But because of Paul they lost a life long customer and I will make sure to never send customers there way again (which has been a LOT over the years).... I would highly recommend NEVER using these people!!! As great as the drivers are you never want to have to deal with what comes with any issues that may happen....
Best towing experience! The person who answered the phone was friendly, and he went out of his way to make sure that I got the best bargain possible in my situation. Rode with the driver for almost an hour to town, and had a great conversation. Felt very comfortable and the truck was clean! They did a great job all around. Great customer service, friendly, and got my car where it needed to be very quickly. I will always call Rays if I need a tow, and I highly recommend Rays to anyone else who needs a tow.
DO NOT TAKE YOUR CAR HERE THEY ARE SCAM ARTISTS!!!My partner and I took our 2013 Kia Soul here to get the oil changed. When I scheduled the appointment online I opted for the free alignment check as well. Upon dropping off the car they tried to up-sell us on alignment service without even checking the alignment. The time that they estimated for the oil change was better in the shop than online. We walked to a nearby location to grab some brunch while we were waiting for the car. As part of the oil change they "measured" the tire tread. They called us and told us that the tires that had been on the front and were now on the back were at 2/32nd of an inch and were super dangerous to drive on. They tried to sell us 2 tires for the outrageous price of $195 when we balked saying we could not afford that they immediately attempted to push us into getting a Goodyear credit card. The paperwork they gave us said that one of the tires was actually at 0/32" the other tire they were trying to urge us to replace did say 2/32" and both front tires read 6/32" The tire which read at 0/32" would have already popped if had already been that.The car in question was a used car we had purchased at Kiefer Mazda less than two months ago. They would not have let us drive off the lot with tires that were that dangerously low. We immediately drove across town to Kiefer Mazda where they measured the tires and let us know the back tires are at 4/32" and the front tires are at 7/32". There are other places in Eugene to get reasonably priced oil changes. Don't give these scam artists your business.
I bought tires for my Ford Ranger and was satisfied with the price and service provided.
Horrible! Overpriced. Poor Management. I took my SUV in to replace the starter and they found at that time that some gaskets needed replaced. When I picked up the car I paid for the starter which was close to $300. I made an appt for the following week for the gaskets. I called NAPA and the cost of the parts was under $100 when they were going to charge me over $400 to replace them so we decided to do the work ourselves. I called to cancel the appt that I had made, giving them 4 days in advance notice of the cancellation. I received a call that same day from the owner saying that he didn't feel it was fair that I was not giving him the business and that he no longer wanted to do business with me. I was surprised at this, as I have been taking my car to him for 4+ years and never had any issues. Hes a money hungry piece of work if you ask me. I will be please to no longer do business with him, especially when I found another company that will do it for half the price!!
I've been doing business with these guys for a while. They are the best, period. They fixed my Tacoma, that 4 other shops couldn't fix. I recommended it to all my friends and everybody is very happy.
Oakway fixed my Audi for emission problem that I had for a year. Always knowledgeable top of the line service. They treat me like a friend.
I've known Chet for almost 10 years he, and the rest of the team do an amazing job on my cars. He is honest and they do not perform any work unless it necessary. They also let you know ahead of time on what issues you will come across so you get a forecast with each visit. They are truly a great auto repair company and they would not hussle or lie to cheat you!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.