I have to say that I really am disappointed in Charter One in General. I have been banking with Charter One for almost 20years both personally and with my business and I am going to pull all of my accounts. I had an incident where someone wrote me a check and there check bounced. Normally I watch my accounts daily but for this case I was otherwise preoccupied with my son's illness - he had the N1H1 virus and banking was not my top priority. The bounced check caused a ripple of Overdrafts from various fees. The fees alone added up to nearly $300!!! First, I am shocked that banks are allowed to charge such exorbinate fees while still charging you a yearly fee for overdraft protection - It seems like a double whammy. Secondly, I am very disapointed that Charter one has no heart. During these stressful times I was looking for a little compassion and got none from this large uncaring corporation. My banking will no longer be with Charter One.