Stay far away! Warning for all active duty, reserves, veterans, and families with medical needs. If you have a deployment that comes up, cancelled leave, TDY, time in the field, drill weekend, or a sudden surgery need/medical event these people will take your money and say too bad. Their version of 'above and beyond' is maybe allowing you to reschedule. Also beware that they feel they can make new rules and policies at the drop of a hat, like suddenly your deposit is only good for this weekend and if a military order comes up suddenly they don't care and will just keep your money. If you ask to speak to a manager they are always busy and no matter how many times you call to leave your name and number they will never call you back. Supposedly their system can't do refunds. We had to jump through hoops to get there the last Saturday of their season due to military orders and then a surgery keeping us from our original plans. We stayed one night and they tried to charge us a second even though I called prior to and let them know we'd only be there one night. Our deposit covered 1.5 nights so I went into the office to say we shouldn't have been charged the second night and they voided the charge. So they do have the ability to do a refund. These people are rude, uncaring, unchristian, and they don't deserve a penny of money from any current or prior military family because they don't support the troops and when they are called to duty. They refused to refund us in any part and refused to honor our credit in the spring. When you check in they give you a map and the first two pages of the brochure is a list of dozens of rules, yes dozens. They can give an exemption if they want, or decide to not honor credit past a certain date or offer credit at all. Beware of what you are signing up for with these people who don't care about taking money from military families and denying refunds due to orders.