Poor customer service, product was sloppily thrown about store & rude staff when asked for assistance. I asked for a smaller size for my little one & was told, “don’t know, go find it yourself ova there.” We were not impressed after wanting to purchase a couple of pairs of sneakers & shoes.
Liars! Me and my fiance went there looking for a bridal set. The sales rep we got seem nice but rude at times. We told her our budget was around 900 and she showed me this set that was very small but in our price range. She said the warranty and service were included and the set was 14k gold. When we paid she said not to worry about the number in my receipt because everything was to match our budget. We had to wait 10 days to get the ring because it needed to be resize. When I picked my ring another sales rep said one of the rings was pre-owned...which I was never told. On top in that was not even 14k gold, was 10k. To make it even worse, I paid 350 for the small ring but my receipt said was only 100, which made it harder to return for the value I actually paid. I called the store and told the manager I didnt want a pre-owned 10k gold ring because I wanted a new 14k which I was told. She told me to comeback and they were going to take care of me. She told me I need to pay the warranty which was 99 for one ring and 30 for the other one, even though I was told their jewerly already includes all warranties. They dont even give you an appraisel and dont even know the exact color if the diamonds. They are I-J which is not even great. Oh yeah, also my set was resize wrong the first time and the second time I got it was all bit up and scratched. There is even one part is smaller than the rest of the ring. Do your self a favor and dont buy from any Kay store. Just google their reviews first snd you will see what I am talking about.