Doing business there for years. Staff will take time to give expert advice on your project, even if all you are buying is a screw. If they don't have what you want they will order it for you or bring it in from their other store. For a small town store their prices are competitive.
Fly by night hardware store. If they don't have something you asked for in stock, they'll do their best to sell you something else. They'll do anything *but* inform you that they don't carry what you wanted. They'll also lie and tell you that they have what you wanted coming in on a truck the next week (or in a few days), obviously a ploy to have you come back in their door so they can try to sell something you don't need for a price you cannot afford. Avoid them and just make the trip to Albuquerque.