getting the product was ok but after 2.5 months of waiting for my walker to be "fixed" I'm pretty sure I'll be lucky to ever see it again. They waited 6 weeks before I even found out they required a prescription to fix it. They didn't bother offering a loaner. The closest thing to that was trying to sell me a new one. As it is I'm still waiting to hear from them about at least getting my walker back so I can find someone willing to fix it.