Sears Parts & Repair Center

George was on time and thoroughly checked out our two water heaters and HVAC unit. He has been here before, and once again did a fine job.

Our very courteous and knowledgeable technician showed up on time, quickly diagnosed the problem and promptly made the repair. First rate service - very pleased !

Karen was our technician, too. Very knowledgable and thorough. She found and fixed the minor problem and then cleaned the entire dryer. She answered all of our questions and was fast and efficient.

Karen was amazing! She was professional quick and quite knowledgable! Would recommend Karen to anyone that asks!

Always a pleasure dealing with Sears Techs. They are thorough, helpful & friendly. We have never had an issue.

After my washing machine broke down and four service calls and replacement parts that had to be ordered the job was completed on 5 August 2016. The second Service Repair man Raymond came on the 29th of July to install a reconditioned part, which he said could not be used as it was leaking oil. He was so good in researching to find a brand new part which he ordered and it was delivered the following week. The 5th of August was the installation date and we were so pleased that it was Raymond who came for that appointment. He is such a professional person. When he realized that another part had worn out and could only find one with a Service man who was in the Ramona area, he left us for an hour to drive there and obtain the part. He went above and beyond to install the parts in a very limited space in the laundry room and did a wonderful job. He is indeed a fine representative for Sears Repair Service and hope that if ever we are need of assistance we can request Raymond to come.

They did a great job and were very thorough. We were incredibly happy with their service and will not hesitate to call again

The Tech showed up on time, did his work with a pleasant attitude and in a timely fashion and left for his next appointment.

My service man was on time and polite. He realized quickly what was wrong with our refrigerator door and needed to order parts. He ordered them and we rescheduled for the following week. The parts arrived within a few days and he was back to fix it. The repair took less than a half hour and he was done. Quick, efficient, polite and I would use them again!

The sears guy fixed my washer within about 15 minutes. It needed a new switch.

It was fast but a bit costly. It would have cost $203 but I looked online and found a 20% off coupon for repairs. I would have given a 5 star but serviceman' s attitude was not the best.

However, he knew his stuff when it came to repairs.

I would give zero / negative score if I could. Several years after purchasing a Sears Service Agreement they decided that I was ineligible to purchase the agreement because of the age of the appliance. "We made a mistake when we sold you and signed the contract" is not a legally valid reason to void a contract.