Went in on Sat., 11-12-16. It had maybe 4 occupied tables. Were seated and then waited and watched as no one came to take our order. A waitress was sweeping the carpet, never gave us a thought. When she got close, I said to her " Is there someone who can take our order ?" She said "sure " and took the order. When the food arrived my food was wrong and a mistake also on my husband's salad. We waited while what I did order was cooked. The person who was supposed to be our server never paid any attention to us until almost finished. We go into this Coco's about once a year and this is the standard service we get. I can't believe one single location is always sucha poor place with constant bad service, even though there is different employees each time. We must a a " bad" sign on our backs ! !
My husband and I went into the restaurant at about 5:15pm along with 2 other sets of families and there was NO ONE in the front of the restaurant to greet. About 5 min later a tall gentleman in a red shirt walked out from back (kitchen area) looked at us and did not acknowledge or say we'll be right with you. About 5 min later a lady (Jenn) came out with a total attitude and my husband made a comment to her about no one being there. She then engaged him in comments back and forth and was not a good embassador for Coco's...She was the manager and should known better than to engage a customer...very poor! Will not go back...
Dinner was amazing! Thanks Chef Bryan for a perfect meal. The filet mignon and macadamia crusted sea bass were both outstanding. We were so impressed with the service, food and ambiance - we can't wait to come back.
Had reservations for Sat. 11-24-12 at 7:45 pm, 41st Anniversary dinner. We arrived 15 mins early and was greeted with free valet car parking and they were very polite. We were seated within 5 - 10 mins from introductions. We were given a really nice booth. Our waitress introduced her self and was very nice, we ordered drinks and were very satisfied with them. we were given popper rolls and they were very good. We then ordered appetizers which were the Chorizo mussels and the Vintana Wedge. They were what we expected, very good. So, with the experience so far we were very eager to receive our main dish. My wife ordered the Grilled Brochette of Tender loin and shrimp ("rare as you can get it") and I ordered the Pan Seared Mahi Mahi. When we received our meals we were impressed with the service again. Here's were it all went south, my wife's tender loin came very well done and the shrimp were cooked way to long also (very dry and tough), mine came cooked clear through (all white) and flaky, our roated finerling potatos were cooked to where the outer layers were even hard to cut and were very chewy. At that point it was very very disappinting. We should have complained and sent both meals back but we were not wanting to hurt our waitress feelings as she had already had to deal with a disgruntled guest in the next booth to us. His steak was cooked totally wrong also. After our meal our waitress came with a delicious bread putting on the house for our anniversary. We never told her but we would never dine there again. I could have taken my 41 years of marriage bride to Donovan's for a better meal.