What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
3210 Dixie HwyErlanger, KY 41018
From Business: We are the experts in transmission repair and complete car care - clutches, brakes, factory scheduled maintenance, electrical, check engine lights, radiators, ove…
3123 Dixie HwyLakeside Park, KY 41017
From Business: Locally owned and operated, Car-X Tire and Auto is just around the corner. For service you can trust?from parts and labor to quality assurance, your car is in goo…
3707 Dixie HwyElsmere, KY 41018
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From Business: Tires Plus Total Car Care is your go-to, expert source for new tires for any car, truck or SUV. Our tire experts provide the experience and know-how to guide you …
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I really don't know anymore with these guys. I can tell you that Ernies used to be amazing. It has changed ownership or management, I think ownership. I have seen a big difference and the last few times I've been there I've left with a somewhat bitter taste. They are still very courteous, listen to your concerns and any info very tentatively. When it comes to calling you when your car is ready... you just better call them or your vehicle will sit. As soon as you call though it's ALWAYS "I was just finishing up your paperwork on it." The last time I was in the secretary scheduled me for the wrong date, my car wasn't even expected. It sat the whole day untouched and wasn't finished until the next day at closing time. This was just for an inspection, no actual mechanical repairs involved. So yeah, in the past they've been amazing, incredibly honest and even ate a lot of costs once when my mothers car had domino effect electrical failures on them. Roll of the dice now I guess?
CONSUMERS BEWARE!! I was taken for $460 by these people. I drove my vehicle in there and now its sitting in a junk yard!!! Most unprofessional people that have done business with.
We drove the vehicle into Ernie’s to have them inspect a leak that was somewhere between my radiator and transmission, because I was leaking transmission fluid. They came back and told me that I had a bad battery, an axle seal leak, a leak in the hose in the power steering and a transmission pan leak. I authorized them to fix the transmission pan leak and the hose in the power steering. I was quoted $278.00 for that work. My husband went and picked the up the vehicle and it died less than a mile down the road. We had to have it towed back through our insurance company, both my husband and tow truck driver noticed that there was transmission fluid on the ground while they were putting the vehicle on the tow truck. We figured out that it was the battery since it would not hold a charge before it was towed, so we authorized Ernie’s Garage to install a new battery which they charged us approximately $160.00 for. My husband told Ernie’s that there was transmission fluid on the ground. They told him that everything was fine and good to go. They state that they did a road test on the vehicle, but while my roommate was driving it home the second time it only made it 2 miles down the road before it started to die in the middle of a busy intersection, my roommate was able to coast it into a side road. When it finally stopped there was a large puddle of transmission fluid on the ground. I called Ernie’s the next day and told them what happened. Matt (manager) said that he would stand by his work and that he would go and tow the vehicle back to the garage and check it out. I asked him if I would be charged for the tow, and I was told no. I did not agree to or authorize any tow charges. I waited 2 days with no word from Ernie’s so I called them and Matt told me that my transmission was ruined and that it was not worth fixing. I proceeded to tell Phyllis that I want to speak with the owner and she told me that he was on an extended vacation and that she would email him, I told her that I wanted my money back for the transmission work because it was leaking the whole time and that was what I paid them to do. Phyllis called my husband on 12/17/13 and offered him $200.00 back but they would have to charge us for the tow and she asked him if he just wanted to call it even. I spoke with her on 12/19/13 and told her that I would not pay for the tow because I could’ve had it done free through my car insurance and I didn’t authorize any charges for that tow. She told me that she would just refund me the money then. My husband went up there to pick up the check from them and Phyllis tried to hand him $50.00 and told him he needed to sign some papers, but husband refused. I spoke with Phyllis at 5:30 pm on 12/19/13 and she stated that she never offered us $200.00. I have never had such an unprofessional experience as a consumer, and I feel like they were upset because we would not allow them to do all of the work they quoted to begin with so they either did not fix my vehicle properly or did something so that we would have to spend more money with them.
not good at all it was ten years ago but some things never change they left the motor mount bolt out and charged me 2 tow it back after it was something that they broke fuel injector it was was aa joke total rip off big time
THESE PEOPLE ARE SCAM ARTISTS!! AVOID THEM AT ALL COSTS!!!I took my car there to find out why it kept stalling out. I was told that they had to repair something involving the spark plugs before they would be able to fully diagnose any other problem. That ended up costing me $215. After that they told me that the car was going to need a whole new engine and the cost would be somewhere around $2500. Since there was no way I could afford it, I drove the car home(against their advise) and it was running about the same or worse than when I had taken it there. 2 weeks I had a friend look at it and found out that it could be repaired for approximately $100. The car is now running great. Beware of these scammers, they are trying to rip people off - especially women who have no knowledge about cars!!!!
I tried superior auto and truck repair last year because I had heard that they are honest mechanics. I have brought my 2003 acura in twice now - most recently for a new timing belt and water pump as well as new rear brakes and rotors. Great mechanics. Great Prices. I highly recommend.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.