I had a very bad experience communicating with those people in the 26th street office. One guy is particularly rude and simply suggests that I am lying. Right after my first complaints, my child received a discipline note for bad behavior on the bus, the first and only one he's received in 3 years . Tell me what a coincidence it is!! We are trying to pull our children off the bus and would never want to do anything with them again. To be fair, the person in Main street office I spoke to is much nicer. He gave me the same answer to my question but is just pleasant to talk to.