I had my daughter's 5th birthday party here last year. I would not recommend. As previously stated, they give you 15 minutes to set up. I showed up 15 minutes before my daughter's party only to stand there for 15 minutes waiting for a table to clear. I was able to set up when guests were arriving and it was party time. They charge $4 for a pitcher of "juice" which turned out to be watered down Kool Aid. It is bad when 5 year olds are complaining about the Kool Aid. The kids enjoyed the time, but the management of the facility is awful. As everyone states customer service is non-existent. Deposit is required, but not returned so consider that in the pricing, too.
8101 Peach StErie, PA 16509
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This is a nice hotel for the price and relatively clean. The service was friendly. I would recommend it if you are looking for a good value. They al…
2020 Edinboro RdErie, PA 16509
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10. Jumpin' Jungle
4919 Pacific AveErie, PA 16506
Jumpin' Jungle is under new ownership. The young lady who now owns it keeps it very clean and gives excellent customer service. FANTASTIC experien…
Jumpin' Jungle is under new ownership. The young lady who now owns it keeps it very clean and gives excellent customer service. FANTASTIC experience!
My wife and i had our wedding at sunset inn on oct 11 2014, it was an amazing event, mike and his business partner we so nice to work with, they helped us through every step, after losing our venue at riverside inn due to the bankruptcy and them taking our money with no refund , mike sat down with us and made us feel at ease, the day of our wedding everything was set up, clean, the staff was friendly , after we got married the food was ready , hot and honestly everyone was raving about it. after we ate the cake was cut and set up (well worth the lil extra to have them do it) , all said n done .. we are glad we had our wedding there, thank you all for making it even more special. if we ever need to have another event we will be using the sunset inn..
AWFUL customer service. We were treated horribly and then told by the owner that we were 'fortunate' to be able to go at all.
So first of all we arrived for our wedding at the agreed upon scheduled contract time of 1230. The owner said no the ceremony starts at 1pm. The chairs were not set up outside for the ceremony. The place was still being cleaned up from previous night wedding. No staff showed up until 12 noon. He argued with our minister. He argued with the father of bride. Complained to other guests about opening bottles of wine. Made one of the bridesmaids cry and leave the reception before it started. The food was leftover from the previous wedding. Chicken was dry and terrible tasting. Very chewy. The leftovers from our reception were then used for the next wedding at 530. He told us there were no leftovers. We saw the leftovers and we paid for them.He argued with the dj. He made the bride walk down the aisle to the recessional song because he said the wedding march song was not the correct song creating a 3 minute delay. But the place was gorgeous but he was very rude to guests and the bridal party.
I attended a wedding at Sunset and it was AWFUL! The air conditioning was inadequate, you couldn t even use the restroom before the ceremony. The vegetables were cold, the chicken was just past raw (who knows if it got up to a safe temp) The bride had to get dressed in the TINY un-air conditioned bathroom. The bar area was not air conditioned and when I complained the owner said he keeps it that way so people don t hang out at the bar . The outside deck wasn t cleaned and there were cob webs all over the gazebo that the ceremony was conducted. The building is VERY old and musty, half of the guests couldnt see into the main room where the bride and groom were. The owner is a control freak who tried to tell the wedding party how and when to do things. He kept telling the photog where to take the pictures. The guy was super pushy! I wish I could this place NO stars!!! 900 DOLLARS to just use the bar, you had to buy the alcohol yourself.
I am so disappointed to have to write his review and do so with a heavy heart. I cannot believe the experience we had as parents. It was awful. We had scheduled a party for my daughter at the last minute and were excited to be able to use this place. The last time we were there i saw the owner argue with some customers about socks and just figured that those guests had been difficult. When i scheduled my older daughter's party there we had an extra fee added, but I walked away thinking it wasn't worth a fight. Today we had a misunderstanding which quickly escalated. In our hurry to schedule and have the party (4 days) we had missed that we needed to make a deposit- it hadn't been mentioned in the confirmation call but it was in a email we misread. We didn't realize it until thy asked 5 min before the party. The angry teenager said my husband had yelled at her. (That isn't possible he never raises his voice especially over money.) She called her boss and said "these people are such jerks". After I had asked she blow up the bouncers because it was 5 min until 12 and there were 10 kiddos there already. She blew up the bouncer and I had a ridiculous conversation with the owner who every time I told her we apologize I will get my checkbook please let me get off so I can write you a check continued to argue. I continued to say this is silly it was a misunderstanding and she continued to argue. The conversation resolved when she explained the deposit was for the cleanup and we'd get it back. So we paid for the party in full. At the end of the party they refused to give it back even though the place was spotless stating we hadn't paid it soon enough. When we paid the deposit we also paid the balance o the party which it clearly states is not due until the end. The girl said we were lucky to have the party. During the party the teenager sat in the computer but there wasn't a single kid issue while all of the parents supervised. I wish we could go back. But I will ever return to a place that is so angry about little things. Life is too short for that much anger.
I decided to have my childs birthday party at this facility. I have to say I was very disappointed in the service I recieved from the employees and the policy in which they follow. They give you *15* minutes to set up and decorate for your paid party! My guests arrived ofcourse while I was still trying to set up the nice decorations I had for the event. Very embarrassing as I had to explain the time policy. Then, throughout the party, you are constantly approached with your time constraint, and have to clean your area and move all your decorations and belongings atleast an hour before your party is scheduled to end out of the located party zone (even with your PAID party hours). Embarrassing once again. If that wasnt bad enough, or stressful... The whole time your kids are jumping they have an extremely rude teenager (im guessing the bosses daughter)walking around observing and telling your guests to stay off of the bouncers (which is fine, but not when theyre helping a child in and out!). The only positive out of this birthday, was my child enjoyed the two hrs jumping. I would not reccommend a party at this location, unless you want to be completely time restricted and encounter rude employees. Perhaps they should consider their employees and policies to better suit families.
My fiance and I just visited the Sunset Inn today to investigate it for a possible location for our wedding. Upon initial arrival, the place is quite nice from the outside and does have some stunning views of the lake. That’s where all the good comments end. When my fiance talked to Mike on the phone, we were told to go to the front door, and he will meet us there when we arrived. We rang the doorbell, knocked and did just about everything short of setting of a nuclear weapon, and there was no response. Finally, 11 minutes after our scheduled meeting time a car came flying into the parking lot like it was in a Nascar race. I said to myself, “what a nice first impression!” About 4 minutes later, the lights came on in the banquet room, and Mike appeared at the door, hastily rushing us in to take a seat never introducing himself, or letting us have the chance of introducing ourselves. Once we were seated, he pushed a photo book in front of us, showing all the other events that have taken place there. He went on and on and on, and on about how many “a list” guests have been at this venue. Who cares? Speaking of which, is small, very small. He boasts being able to host 300+ guests, no way. My brother and his wife had their 375 guest wedding in a 12,000sqft three story museum hall, and that was almost cramped. There is no way this 4,000sqft three room circus can comfortably hold 150, let alone 300+. There are three different rooms, with a hallway sized dance floor and a hidden bar in a separate far corner of the structure. When I asked him about the building, he explained to me that it was built in the late twenties which you can easily tell. While walking around, some areas smell musty, the bathrooms are kind of almost comical sized, and the walls and ceilings are somewhat crooked. My fiance and I were dressed down this day, because we had been doing some traveling. Every comment he made during his car salesmen like pitches were about how people have trouble affording weddings, and how he can help us save money. He did everything short of saying he didn’t believe we had the money to afford a wedding, unbeknownst to him; we are spending whatever it takes. When we started talking about some of the details, he couldn’t wait to interrupt and tell us the way it should be done, instead of trying to make it how we wanted it to be; which is the most important thing after all right? When we dare mentioned ourselves looking at other venues, he almost jumped over the table at us, becoming almost argumentative at one point, about how he is the best in the business, and no one except him can do a wedding right. Mike let me give you some advice, when you provide someone with good service they may tell 5 people. When you provide someone with bad service they will tell everyone with an ear. You my friend may have one of the nicest facilities in the Erie area, with one of the worst attitudes and sales pitches we have ever saw. A wedding is supposed to be how the bride and groom want it, not how you tell the bride and groom how they want it. I was never so happy to drive out of your driveway, and I will be certain to never drive in it again!