Crooks! I can't rate them low enough!
Do not rent from Regency Management in Enterprise, Alabama. They will move you into a home with known issues, claim to work on fixing them and then attempt to charge you for those same repairs upon move out. For us this included a nonfunctioning pool, bogus yard work charges, and damage from previous tenants. They take advantage of the military community by exploiting the urgency of a PCS and not being transparent during the move out process to ensure they keep as much of your deposit as possible. Their customer service is horrific due to the high turnover of their property managers (we had four in three years) and the complete arrogance of their management team, who behave as untouchables because of their local relationships. You have been warned.
After 3 years and no damage we still had to pay $400 in cleaning. The house was in less than stellar shape when we moved in. There might have been dust on a fan and stuck on burnt food in the oven that was cleaned. They know you can't fight once you have moved with the military. It better be spotless and I mean spotless when you move and they will still find something to do to take your deposit.
I would give this company No stars if it were an option. Please, take my advice, do NOT use this realty company. You will NOT get your deposit back. The owner is money hungry and needs a class in ethics. Please, please, please do not use this company. Any one other than this group is 100 times better. Don't let the smiling, polite secretary and real estate agents allow you to be charmed into using this company! Shady is the best description by far
Horrible company! We had Realty Executives handle our property in Enterprise for about 8 years. The first couple years seemed to go smoothly, but for the last 6 years or so we have had nothing but problems with them and an EXTREME lack of professionalism and basic courtesy. The turnover rate at the company seemed to be through the roof, as we were constantly in communication with different people every few months. There were many issues with the organization of the finances of the company and our property and we had to spend hours trying to figure out missing statements, receipts etc. Realty Executives would take days and weeks to get back to simple emails. There were many times that I had to email repeatedly and call repeatedly to even get acknowledged that they were aware of the issues. I found out that the blatantly lied to our tenants regarding repairs that had never been fixed, because we were never made aware of them. We stayed with them because we are military and were never in the area. It got so bad that we had to eventually spend money to buy a last minute flight to go down to the home to take care of a multitude of issues that we were never told about and to cease the contract that we had with them. They have been blacklisted with the military multiple times for good reason. They ended up costing us thousands of dollars of damage to our home, because of the lack of care and information provided to us by them. They seem to have connections (or possibly literally be part of the business) to a company called ESMAC, which they have "fix" almost all of the issues in homes. They had this company come fix the same problem in our home about 5 times over the course of a few years, and it was never properly fixed. The company never checked or cared about the work that was done and we actually had ESMAC create more damage to our home. The absolute worst part of Realty Executives is their complete lack of customer service and common courtesy. I was lied to multiple times regarding when and who would get back to me about issues that needed to be addressed and felt as though we literally needed to physically be in their office to gain any response or information regarding our property. Stay away and don't make our mistake of dealing with the company...it will be a detriment to your financial and emotional well-being. We are very disappointed in the lack of customer service, attentiveness and the handling of our home by Realty Executives.
As you read through the reviews you will notice a trend. Individuals who have their properties managed by Realty Executives think their great, while individuals who rent or lease through them think they are worthless. I am the later of the two and have had continuous issues with them on reaching satisfactory problem resolution (one that doesn't only benefit the owner). They treat my wife with little respect when she contacts them and are a product of a town that knows the renters will continue to pour in no matter how poorly they treat their current tenants. With that being said, just consider this, how many unresolved complaints do you think it took to get Ft. Rucker's CG to black list a rental company? This is not a decision he would make quickly or without significant thought. Just a point to ponder, but do what you think is best.
MILITARY BEWARE ! This place is shady, I was Dual Military bought a condo. I am missing statements of where my money went. I never got paid on time. There were months and months where i had to call and ask them where my rent money was. I had a renter out of my condo for 3 months and didn't even know until I made the property manger go check my home. I fired them and now with Century 21.
They have been instrumental in keeping our home rented for the last many years. We started by renting from them in 2004 and now have a property of our own to rent that they have manages for many years since. I appreciate the way they handle things and choose to continue working with them indefinitely.
They have provided exceptional service to me! They handle my properties in a very professional manner, and keep my husband and I in the loop at all times. We actually purchased a property from them, and then when my husband;s deployment orders were changed, turned it over to them right away for management because we trust them completely.
We have had our town home under management with Realty Executives of Enterprise, AL for 11 years now. Overall, they have done a good job of performing repairs in a reasonable time and in determining tenant or owner responsibility.