I have attended both Wallace and Cambridge so I have the perspective on both for evaluation purposes. Yes, Ms. Fran is very nice and helpful. She is also a good instructor who insures that you get the information and skills in the area she is instructing on or she will not allow you to move on to the next level. She will stay after class is out to provide one-on-one hands on help to anyone who wants it. She has had to put up with students who sleep in class and then get upset when they fail a test. She has had to put up with students who do not show up for class on test day and who cannot believe that they still have to take the test. Wallace will drop these students but Ms. Fran tries to work with these undisciplined students. I have purchased a student kit from Sally's, however they are very basic and do not contain everything the student will need to succeed in class. I have purchased a student kit from Wallace and they are more expensive than the Cambridge kits but still do not contain everything you will need. Cambridge kits contain the specific items you will need because she orders them as you need to use them so that you are not lugging around a bunch of items back and forth to class as I had to do at Wallace. Instructors at Wallace are also nice and helpful. Students will also sleep in class but the instructors are not concerned. The class instruction length is about the same for both and the hands-on time is about the same for both. Committed students attend both and duds attend both.