Do not do business with them. They have no attention to detail. Make promises they don't keep. Once they get your money, they don't really care about you anymore. Customer satisfaction and quality work is not a concern or a priority for them.I had an in ground pool installed this year. Absolutely horrible experience. Still waiting for final work items to be completed.I would advise anyone to do yourself a favor and find another contractor
Setting the record straight.Unlike others posting reviews my real name is Dennis Pannell, if anyone wants to contact me in the Enid area I’m in the book.Recently purchased a 12 X 24 above ground pool from Complete Pools and Spas. Hired them to do the installation since I’m getting to old, fat and lazy to do it myself. After diligent efforts by the folks at CP&S we have a wonderful center piece in our backyard. Let me share the experience. First understand what I purchased. An above ground pool from any manufacture will be assembled with similar materials. Galvanized steel support components and a metal wall. The wall varies from aluminum to galvanized steel. Ours is painted aluminum. This wall material is slightly thicker than 1/6: of an inch. So it’s safe to say that any above ground pool isn’t really a permanent structure. So set your expectations accordingly. Our Installation progressed in stages due to weather restrictions, however I feel that actually made for a better install. We are fortunate to have a reasonably level backyard that required minimum effort to level the pool site. The guys arrived and quickly removed existing sod and began the laborious task of leveling the site with “pack dirt”. Now imagine moving several yards of dirt one shovel, wheelbarrow at a time in 100+ degree heat. They never slowed down and by the end of day they had created a perfectly flat and level pad for the pool. Rains the following day delayed the completion of the project while the site dried out. This I feel actually helped allowing the pad to settle completely before the pool was erected. On their return installation went quick and by 6:30 pm that night we had a full pool ready for a swim. As with any project there are bound to be issues and this was no exception. After about a week an undetectable leak around the skimmer hole presented itself. We had a soggy area at the base of the pool and some of the bracing under the pool started to show as an outline through the bottom liner. Consulted with CP&S and sent someone (Patrick) out to investigate. Patrick corrected the leak but later it was determined that we needed to drain the pool to address the issues under there. This is disappointing news but to the credit of CP&S they owned up to the problem. Another couple of visits and we now have a reliable installation that my wife and I plan to enjoy for a long time to come. Everyone has encountered an issue with a contractor or you will at some point. Every project has the potential, at no real fault to the contractor, to encounter problems. It’s the manner in which the problems are addressed the make the difference. Complete Pools and Spas made the difference, thank you to all the folks there for your efforts to deliver a quality job.
Do NOT trust them. Theynmake promises but do not keep them. If you still do business with them then get everything in writing. Im out 2000 plus the 750 I paid for an electrician. I waited 3vmonths to have my used hot tub delivered and I never received the new jets I was promised. Scott Miller who sold it to me and took my cash will not return my calls.