Brandt & Whitney AAA-1
4885 S Broadway, Englewood, CO 80113
(303) 647-1910Add Hours
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05/11/2011Provided by Citysearch -
no one greeted my mother and I and when we were finally helped by an older gentleman, has was still eating his breakfast, i mean still chewing while talking to us. We just needed a rocker re-upholstered. He said go upstairs and pick your fabric. confused my mother and I went upstairs to a room full of fabric and did not have the slightest clue where to start. There was no assistance, the room was filthy so we just found a fabric that was close to what we wanted and had to go find someone to tell us if this would work or not.
When we finally get help, which was not much at all but was beginning to expect this, they wrote us a quote. Now I am the first to support mom and pop business's, for they are always my first stop, I have been employed by them for the last ten years. I know prices are will be higher and that is not the issue for me. But when I say I could buy a brand new rocker for the exact same price and I get chewed out by the sales guy like im a child, not an adult with a college degree in business, I tend to want to go somewhere else to spend my money than throwing it away on this place.
Im sure overall their work proves how good they are, but there customer service could use improvement.
07/13/2010Provided by Citysearch -
I spoke with Dan regarding upholstering two couch cushions. He suggested bonding them together to form one bench cushion and explained the method to be used. I left a large bolt of fabric that I was told would be returned to me after use for the cushion.
I agreed to the process and price and paid cash deposit. Dan refused to note on the receipt the process he told me would be used for the upholstery. I had to insist that the receipt reflect my deposit and Dan obliged. When I picked up the cushion I paid the remaining balance and again had to insist that my receipt reflect ""pain in full"" and be issued a copy of the receipt.
The cushion was presented to me in a mess of fabric scraps, lint and other ""shop"" debris. The zipper used in the upholstery was black (my fabric is brown) and the pull is white! There are several stains on the fabric and the seams are not straight. My bolt of fabric was no where to be found. I waited 30 minutes only to be told ""there was no fabric left"" to ""we can't find it"". Dan was not around to speak to about the situation. I left the store with my cushion and was told they would search for the bolt and deliver it to me.
I placed the cushion on the couch for a few days and noticed it sagging in the middle. I unzipped the cover to see that the two cushions were never covered with the bonding material I was told would keep it from ""looking like two cushions"". There is a clear crease down the center. I emailed Dan and sent him pictures of the zipper, stains, and crease.
I had to call several times and email to get his attention. Dan acted as if he couldn't be bothered with my call regarding these issues and the fact that my fabric was missing. He told me he couldn't see anything from my clear and close-up pictures. My fabric was finally found and mailed to me - off the bolt and folded in a box. Dan refused to acknowledge that he promised to upholster the two cushions with additional material to prevent a ""two cushion"" appearance. He also was pretty quick to tell me that I ""signed a waiver"" when I left the store. Upon looking at my receipt I noticed that there is a statement inferring that the ""customer"" is satisfied with the workmanship. This was hidden from my view with another piece of paper that I was asked to sign stating the ""you picked up the cushion"". Dan wanted me to bring in the cushion so he could look at it but couldn't provide me any possible solutions to the issues.
At this point, I am disgusted by his attitude and of those in this store. No one wanted to take responsibility for anything and after the entire transaction I feel as if they are doing a shotty job and trying to escape responsibility by not providing the customer with a solid contract of scope of work promised and paid for.
How can the woman that actually upholstered my cushion tell me in person there was ""no fabric left"" when I left a bolt with 12 yards (that they measured) and it only took about 1 yard to fabricate the cover??? Then it appears later?? A black & white zipper with brown fabric, stains, shotty seams????!!!! Outrageous.
I do not have enough material after covering the couch, to go back to Dan and have them re-construct a new cover. He offered nothing as resolution.
I will never return to this store and I highly recommend you don't go to it in the first place.
08/22/2009Provided by Citysearch -
When we were transferred to Denver, the moving company destroyed many of our most favorite furniture and furniture upholstery items. It was a disaster. When we started asking around for referrals on where to go to get things fixed, the first three people in a row said Brandt and Whitney, we gave them a call.
Every single furniture item was perfectly restored back to better than new. They even fixed the leather upholstery so you can’t even tell the movers damaged it. Some of our furniture took longer and was returned at a later date but the results were phenomenal. We are very happy that we found this company after the nightmare experience of having our furniture destroyed by the movers.
Mark and Debi J.
08/10/2009Provided by Citysearch -
My family and I have been using Brandt and Whitney Upholstery shop for many years. I recently brought in a couple of French arm chairs that I picked up at a sale while on vacation in Paris. My interior designer helped me select the fabric from Brunschwig and Fills. Once again Brandt and Whitney did a superb job on my furniture. I am always glad to visit there store and visit with the staff. They are so knowledgeable and friendly. I look forward to doing business with them on my next project.
12/10/2008Provided by Citysearch -
I had two beautiful pieces of antique furniture (loveseat & rocker) from around 1906-1910. I took them to AAA-1 Brandt and Whitney to have them reupholsterd. Being the cautious one that I am I asked a hundred questions. They were extremely helpful walking me through the whole process. They had everything there, fabric, nail heads, and braid. You didn't have to purchase their fabric but if you did they gave you 50% off on it. It was a very high end fabric. The shop was a little messy but don't let that deter you because they certainly knew what they were doing. I just picked up the pieces and they were absolutely beautiful. I didn't have them refinish the oak but I did have some scratches so they detailed each piece. It's amazing how nice they look. I know I'll return when I need something else done. The only draw back was it took longer than expected but the way they looked in the end...who cares. I highly recommend this company for refinishing and upholstery work