I brought my car in for service to fix a waranteed problem with the remote starter FOB. It only unlocked the front doors not the back doors. While servicing the vehicle, the computer to start the vehicle was accidentally cleared and it required a Car Dealer to spend 4 hours reprogramming the computer. Even though Long Radio started the vehicle to pull it into the bay, they claimed no responsibility for resetting the computer and stuck me with a $452 invoice.I The car dealer stated that it could absolutely have been caused by them crossing wires. I am now taking the matter to small claims court.
They have good products and good deals but they are jerks.
long radio is awesome! they recently installed a satelite radio for me and it works perfect! nice clean install and friendly staff. not sure who all the other posters had to deal with but my expierence was A++