Wow! Avoid this place at all costs! We dropped off a lot of dry cleaning to be done including a nice wool jacket. When we went to pick everything up they could not find our order. I eventually saw it in the back of the store. The owner said that a belt buckle on my jacket broke in their dry cleaning machine and she hadn't found a new one to replace it with yet. We left with the rest of our dry cleaning. When my husband went to pick up the belt she had replaced the black buckle with a cheap rose gold/silver buckle. The jacket is black and cream colored but this replacement was cheap and didn't go with the coat. We asked her to find a black one. After 3-4 weeks without hearing anything back from her my husband decided he would start calling her daily until we got it back. She complained to him on the phone that they could not find a buckle. He recommended she try Amazon and she said she hadn't thought of that. She finally replaced the buckle. When my husband went to pick it up he asked if she considered refunding the dry cleaning cost for the jacket. She said no turned and walked away from him and told him to enjoy his new cleaners. She was rude, unhelpful, and could care less about her customers. With so many dry cleaning choices out there don't bother with Antoine's. It's not worth giving business to someone who doesn't value customer satisfaction or customer service.
PO Box 119 North El Camino Real, #E122Encinitas, CA 92024
From Business: We know your time is important. That is why we offer complimentary pickup and delivery for every single order. Why waste your time (and gas) driving to the cleane…