Yes, I gave it five stars because NORMALLY I am very pleased when I walk out the door. Yesterday, however, the experience ruined what started out to be a great day. The out-of-uniform man (appeared to be a manager) needs to learn how to work under pressure and to practice active listening ... though I don't know why he seemed to be in a panic to begin with. There were four people in front of me when I walked in and no one behind by the time I gave my order. Regardless, my order was screwed and when I tried to fix it the whole situation only got worse and I ended up spending a lot more money just to get the hell out of there. He didn't take my name but used the name on my bosses Panera card so I didn't know my order had been put on some shelf while I waited for two drinks in another area, neither of which were the drinks I ordered. Just calm down, pay attention and listen to the customer, don't assume and ask. I like Panera, I will be back but yesterday was not a good day there.
Today at lunch a coworker and I decided to order jjs. After placing our orders the worker I spoke with repeated my order and the price. I was paying via debt card and my coworker cash. When the food arrived 35 minutes later which is highly unusual for jjs the entire order was on my card. What if there wasn't funds to cover the whole thing?? When I finally had a change to take my lunch break I find that my order was completely wrong. Everything i didn't want on it, was on it, and everything I did want wasn't. Needless to say It was thrown out. Very displeased woth jjs and probably won't use them again. This is a shame
The rolls were as hard as a rock. I ordered a 2 club sandwiches and one sub. I got home to find they had given me 3 subs and charged me for 2 club sandwiches and one sub. Not the worst but i don't like hard rolls and two of us wanted sandwiches. Pay attention please.
I love the food. Been cming here for years. Lately the customer service sux. Wish that could change. Nothing hurts you to smile and be grateful for a good job.