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I am giving this Sketcher store in Elmhurst, NY (along Queens Blvd) a really bad review because of the HORRIBLE customer service I received today. The women who work there were RUDE and do not know how to treat their customers with RESPECT.
The names of these two HORRIBLE customer service representatives were:
1. "Kem" (I am not sure about the spelling)
2. Maria Narvaez
I hope someone from Sketcher management will stumble on this horrible review and do something about the horrible people working on their stores.
The woman named "Kem" had a very unprofessional demeanor. She was frowning all the time when I asked her a simple question. She was very dismissive in her response.
The woman named "Maria Narvaez" was also frowning all the time and very condescending. I needed to exchange a shoe I bought the same day with another shoe. She rudely told me that I couldn't do an exchange. It was fine by me that I couldn't do an exchange; however, the attitude of this woman was unbearable. I truly felt that she did not want to be there.
I understand jobs are hard to come by these days, but if these women cannot stand answering simple questions and dealing with simple customer concerns, I don't think they should be working in a customer-facing role.
04/01/2008Provided by Citysearch
Worst costumer service!!! So mean to people!!No respect for costumers. They did mistake with shoes es which i bought for my brother. they start asking me my information which im not comfortable to give. lady start pushing me. after they did not put wright color. I was really pist off .Im surprising how this store is still working! Worst shopping experiences!!!
Phone: (718) 699-2773
Address: 8801 Queens Blvd Unit 121, Elmhurst, NY 11373
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