Saved to Favorites

More Info

Extra Phones

Fax: (718) 699-0683

Payment method
all major credit cards, amex, cash, check, debit, discover, master card, visa
Location
Queens Place
Neighborhoods
Northwestern Queens, Elmhurst
AKA

Skechers USA Inc

Categories
Other Information

Bike Parking: Yes

Parking: Garage

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
SO
Shey O.

03/21/2014

Overall
I am giving this Sketcher stor...

I am giving this Sketcher store in Elmhurst, NY (along Queens Blvd) a really bad review because of the HORRIBLE customer service I received today. The women who work there were RUDE and do not know how to treat their customers with RESPECT.



The names of these two HORRIBLE customer service representatives were:





1. "Kem" (I am not sure about the spelling)

2. Maria Narvaez





I hope someone from Sketcher management will stumble on this horrible review and do something about the horrible people working on their stores.



The woman named "Kem" had a very unprofessional demeanor. She was frowning all the time when I asked her a simple question. She was very dismissive in her response.





The woman named "Maria Narvaez" was also frowning all the time and very condescending. I needed to exchange a shoe I bought the same day with another shoe. She rudely told me that I couldn't do an exchange. It was fine by me that I couldn't do an exchange; however, the attitude of this woman was unbearable. I truly felt that she did not want to be there.



I understand jobs are hard to come by these days, but if these women cannot stand answering simple questions and dealing with simple customer concerns, I don't think they should be working in a customer-facing role.

carolg13

02/08/2012

Overall
Wonderful store. One salesper...

Wonderful store. One salesperson nicer than the next. Even the security guard is a pleasure. All overseen by a great manager who knows how to run a store and treat customers and employees alike. They have earned a loyal customer in me.

Laneli

04/01/2008

Provided by Citysearch
Overall
worst costumer servise

Worst costumer service!!! So mean to people!!No respect for costumers. They did mistake with shoes es which i bought for my brother. they start asking me my information which im not comfortable to give. lady start pushing me. after they did not put wright color. I was really pist off .Im surprising how this store is still working! Worst shopping experiences!!!

Details

Phone: (718) 699-2773

Address: 8801 Queens Blvd Unit 121, Elmhurst, NY 11373

Website: http://local.skechers.com/NY/QUEENS-CENTER/88

People Also Viewed