I purchased a 2011 Ram from Greg S. a few weeks ago and loved the experience! I could really tell Greg was listening to my needs and helping me meet my financial goals needed to purchase this vehicle. Greg communicated everything to me very well throughout the entire process and I couldn't be happier with him. After having the truck a few weeks...a little over a month...I began to notice a small problem while fueling up. Gas would spill out of the fill port instead of shutting off the pump! I called Lochmandy and they were quick to get my truck in for a diagnosis and needed to replace the entire fuel tank. I was not happy about hearing this until without me saying anything, they informed me they would cover the entire cost! At this point I was baffled by the great service I was experiencing since I was used to the service around the corner at the Cadillac/Nissan dealership. I scheduled my appt. to have this repair done and was asked to drive my truck as much as possible to get as much fuel out of the old tank as possible. While doing this, something must have happened as I began to notice I now had grease all over the wheel well and must have damaged my CV boot. Well, I can't complain about having to pay for this as they're already nice enough to cover the fuel tank so I'll just suck it up and pay for the repair. BUT WAIT! I almost collapsed on the floor (not really but I'm trying to sell you on how great these guys are) when Austin, my tech handling my truck, informed us he would be replacing the axle at no cost also! These guys are great! The only disappointment I have is that I still have a almost a year left on my Nissan lease and can't trade it in now to take another vehicle off Lochmandy's lot! I have yet to encounter any technicians that have been so quick, informative, and easy to talk to than Austin at Lochmandy's. We buy more vehicles than the average person so we always refer to the sales person as "our" sales person as if no other person is allowed to try and sell us anything. Our sales guy used to reside around the corner at the Nissan place but now OUR guy is definitely Greg S.! Keep up the great work Lochmandy's! Have I mentioned how great they are? Man I love these guys and gals!!
I wanted to get my credit reestablished after some past mishaps. My research showed that auto financing was the fast way to improve credit. I saw Walters ads for easy financing. I got a call from Zack after submitting information on cars.com and he walked me through a pretty simple qualifying process and I scheduled an appointment. I arrived at my appointment a few minutes early and met with Brian who got right into the finance approval process. After about 25 minutes or so I was approved and they showed me a couple of vehicles that work for my down payment options. I ended up with a nice truck and got approved on their stair step program to reestablish my credit quickly, which was the main reason I wanted to finance anyways. I opted not for the extended warranty as they have a cool program called their "Service Special", for any customers who purchase a vehicle from them, where I can get work done to my vehicle at cost for parts and labor. I think there labor rate at cost was $35 and I know the last time I had work on my other vehicle the labor rate was above $100 at that shop. I have never heard of any dealer doing a program like this and I think its a great idea and benefit to me. I look at it as why buy a warranty I may not use when I can use this discounted service special if/when needed. Overall it was a good experience and I'm looking forward to accelerating my credit with on time payments. Thank you Zack, Brian and Walters!
Have purchased 2 cars at Walters Auto Sales. I have always been treated fairly and gotten the "deal" I felt good about. Very satitsified wioth the oil change. No complaints. Walters Auto Sales staff was knowledgable, timely, and friendly. I was shown what I asked for and wasn't pressured in any way. They are nice to deal with and their Service department is great. Which in the long run is the most important thing in owning a car. It was a great experience. They even went out of their way to help me use a transferable certificate during my purchase process. I am very pleased with my experience at Walters Auto Sales and highly recommend this dealership if you are ready to purchase a vehicle.
This is truly a great place to buy a new or pre owned vehicle. I will never go anywhere else to buy a car. David Hancock was the sales rep that handled my purchase. I highly recommend asking for him, he will take care of you and help you find a car that fits your budget and that you are happy with. No high pressure sales tactics, no bull. Just great honest folks here at Lochmandy. I bought a 2009 Chevy Malibu LTZ about a week and a half ago. It had a few minor problems that they were not aware of but they went above and beyond to take care of of the matters. Including setting me up with a rental car so I was not without a vehicle. A+ rating Thank you for you awesome customer service.
The best experience I have ever had buying a car. Very helpful and straight forward. No gimics, slight of hand, or "let me talk to the manager." They took the time to find out what we were looking for and answering any questions we had. They then allowed us to think on all the options and decide exactly what we wanted. I called them up and told them we liked the car we drove, but did not what the sun roof and preferred a higher end radio. They immediately went to work looking for one, which was tough to find, but they found it and we took delivery in 3 days. Financing, was the simpliest I have ever seen without a bunch of pitches to sell you additional things. Great Dealership
During a crisis today when I was hit from behind by in a motor vehicle accident, my car was towed to Moore's and Sherrie, the office manager was so professional and so very kind and generous to my husband and I. She went out of her way to accommodate our needs, and was an angel in disguise, sent to bless us during a difficult time. We highly recommend this company for your towing needs, for with such people oriented staff such as this, you will be treated professionally, fairly and kindly, proof positive that they care about their customers beyond what we normally find these days. Thank you Sherrie. Thank you Moores.
It has been a long time since I have purchased a car from Lochmandy. I was pleased with their honesty, friendliness, cleanliness, and Mark made me feel very comfortable during our negotiation for the new car. I can't say that for a lot of dealers. They gave me the tour of their facility and introduced me to all there employees which was very informative. They even had coffee and rolls in the service department.
The staff at Walter's Used Car & Truck SuperStore in Goshen were great to work with. I had been looking for a newer Suburban with low miles, leather, TV, etc. for months and could not find anything that I liked. Walter's was able to find exactly what I was looking for within a day or two and gave me great trade-in value for my previous SUV. They really go above & beyond to satisfy their customers!
I would just like to say that my experience at walters auto was the best car buying experience that I've ever had with a car dealership .I'm 32 and this is my 6 th time buying a car from a auto dealer and walters has been the most down to earth hassle free no pressure buying experience . I would just like to thank all the staff there at walters auto for the great car I have now. Thanks guys
Just bought a used mariner. We were just "looking" to buy a different car but when we saw and drove the mariner we were sold. The staff were very friendly and helpful, they didn't push us to buy a car, they just gave us alot of information. Had several people tell us to go here to look for a car/truck that they will treat you right. Got a great deal on the car.