I always have a great experience at Enterprise Elkhart Indiana. The cars are ready, clean, and the service is great.
Very friendly service and Bobby made sure I was informed of all options available. Also, that I could call at any time if needed during my rental time. The car was great driving a long distance and had no troubles. My only complaint were the stains on the interior in both front and back of the vehicle. Maybe they could invest in a shampoo cleaner for the interior.
This ENTERPRISE IS THE BEST!!!!!! Kenny in customer service is super!!!! A 10 for them!!!!!!! I will definitely be back they have my vote
Excellent Customer Service. The pick up time was prompt as well as the time required to complete the rental. The drop off was as easy as making the reservation and picking up the rental.
Had problems paying for the rental because my rental reservation was there had to pay twice much then qouted n had to deposit 50$ more than what was charged so it will go thru the payment and had provide seven diff mail n identity to rent it and I was out of state was jumped n mugged n car was stolen called them n they won't help me get home cuz nooney to pay for that plus new one for them bring me home and they are saying on my profile I never rented in past no current rental and no rental been returned what the hell is the company doing can't keep track of there business
A complete disaster! Lack of local service.I called the local number over a month ago and I was routed to their call center and made the reservation through them.... something didn't seem right, so a few weeks later I called the local office to confirm my reservation. They confirmed everything was ok. I then called several days before I needed to car to confirm again that they were going to drop it off at my employer (business use). they confirmed that they were going to drop it off on Friday by 5pm. All sounded great, however 4:40 rolls around and no car.... I know they had until 5pm, but I decided to call to confirm one more time. I was quickly put on hold for several minutes and then told that they had me down for a Monday delivery... what... how could that happen. They responded quickly and got me a car by 5:15, all was good right.... nope. I got billed for a rental on Monday (I guess the car they had mistaken me for) on a car that I didn't even have! I called the local office again (5th call) and they said they mixed up the first names with someone else who had my last name.... really! Disappointed!
I have been renting from this Enterprise office for 7 years. The service has been great. Like any other Enterprise office, the staff are rotated constantly, so it is hard to be treated like a regular costumer. I wish my Enterprise Platinum status meant an extra touch on the service and some recognition :). It is nice that they pick you up at home or the office when needed. This office is closed on Sundays, so there is no way to return a car that day, and not get charged extra. Overall, I receive great service from Enterprise.
excellent service, great people...
I rented a car from enterprise when my truck was in the shop I needed the car for more than the one day all I had to do was call let enterprise know I needed it longer I was told not a problem they was very understanding u have a great group of people at the elkhart store Thank You Diana Young
Great service and quickly got on the road. Good return as well.