I'm a frequent renter and have had interaction at several Enterprise locations. Having said that this location is consistent in quality service and if something goes wrong they will make an effort to make things right.
Even though there were quite a lot of people waiting in line, they quickly helped everyone, and it didn't take me much time to get my car. They went over how to use everything on the car, and were very helpful and friendly. Much nicer than when I have rented from rental places at the airport location.
I use the Enterprise at 8420 Elk Grove Blvd quite frequently. I am always pleased with their service and getting me a car quickly. Friendly people who care about your needs. I am rather big and they make sure I am comfortable in my vehicle. I have been to other places and service is lousy, I wait a long time and and the people are not friendly. I recommend this Enterprise highly. Tell them John sent you lol