I have used this bank for 12+ years. These past couple years they have been a joke and nasty. They go through help almost on a daily/weekly basis. In December of 2016 I got charged a lot of fees for their mess ups. They sent statements and life insurance advertisements to my physical instead of mailing and they got returned. I WAS SET FOR PAPERLESS so should of never got junk mail and charged for it. Then Saturday 7-15-2017 they refused to deposit my payroll checks and to also deposit checks that were endorsed over to my personal and business accounts. I have been getting these checks from work for 7 years and also been depositing the endorsed checks into both my accounts for last 2 years. Never been overdrawn and always had more than 500 in each account. I then went to close out my personal account and business accounts and they refused to let me. Both accounts are positive. Now I have to take a day off work to fight with them and possibly hire a lawyer. Stay away from this bank. They are thieves, constantly changing policy's, can't keep help, and highly uneducated, not to mention unprofessional and hateful.
Serving the Elk City Area.
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