We visited Granite Center the first week of October, 2016, explored all the possibilities, selected a product and asked them to do our flooring job. We were assured that the job would be done by Thanksgiving. The next week they sent someone to measure the job and to discuss our concerns.We waited to be notified that they had prepared a contract for our signatures, and when it became apparent that the job would not be STARTED by Thanksgiving, we visited the store to find out why.We were told that there was a large backlog of contracted work (we still did not have a contract) and that, yes, they still wanted to do the job, and that they would start on 2 Jan 2017 and finish by the end of the week. They then sent someone out to measure the job, again.The week before Christmas we were called with an estimate for the 'extras' for which we needed to give verbal approval, which we did about 15 minutes later. There were a couple of questions about what was included in the extras; we were told that we would get a call right away with the answers, and that we would be put into the queue. Still no contract.On 5 Jan 2017, with no return phone call and still without a contract, and the job not even being started, we fired Granite Center and found another vendor who not only charged us less for the same product but charged only 1/3 the rate for labor.Granite Center should be thoroughly ashamed of the way that our project was treated, and for the way that we were misled and/or lied to.
If I was to describe the quality of work completed by The Granite Centre, I would say that the work was good!
We had a great experience working with The Granite Centre but I think what we liked best was the end result. The finished product looked amazing.
The Granite Center came in and kept all the promises they had made during the estimate. The quality of work was exceptional and I would use them again in a heartbeat.
The Granite Center does a phenomenal job. They are thorough and make sure everything is perfect by the end. I will absolutely use them again!
I've had the folks at Granite Centre install various granite counters in my house. We are always very impressed with their work. Everything always turns out perfect.
Granite Centre is the place to go when you need granite anything. They're affordable, timely done, and everything is excellent. They have great quality product. Outstanding!
They know their business well and are very knowledgeable. They also provide excellent customer service and top notch craftsmanship.
Granite Centre remodeled my kitchen and back porch and the end results were better than I expected. Outstanding job.
They started and finished the job right when they said they would, and cleaned up afterwards. Everyone that we dealt with from the salespeople, to the installers were very pleasant and easy to work with.