Went to Popeyes Chicken #5890, 1875 N Dixie Hwy in Elizabethtown Kentucky. Ordered a 16 piece meal. Place was not busy at all, but waited about 15 minutes for chicken cuz they didn’t have enough and had to make more. I thought I was doing good by checking my order before I left, as I made a special request and wanted gravy on side. Which they screwed up and I had to go back in. I get home and find 15 pieces in the box instead of 16. It was obviously NOT the fresh chicken I had waited for. Then there was 6 wings, 5 thighs, 3 drumsticks, and one breast. I ordered mild (kids). Part of box was spicy. I call and speak to manager and was told there was nothing he would do for me because the hungry kids, I got the chicken for, had already started to eat some. As I had been waiting, another lady came in who’s order was messed up and a gentleman made a comment to me that they are always messing up orders.
If you choose to be waited on this ISN'T the place to go!!! This business is new to the area and my wife and I decided to give it a try. Needless to say, service was horrible. The only service we got was directed to our table and we sat for 20 mins waiting for someone to take our drink order. After no avail, we saw the manager and expressed the poor service that we had experienced and no customer service skills whatsoever was displayed. Perfect way to lose customers for life! Thanks for nothing. BW3's always delivers!
Horrible night. I get one date night a month, and it was ruined by their horrible service. We were ignored and overlooked, my water glass (the only thing we received) had been empty for 20 minutes. Out "server" had stopped by only twice in over an hour. Once to finally take our order, and the once 45 minutes later to tell us she would check on our order. I then found what I hoped to be the manager, he was the owner and the only reason I suspected he may be a manager was because he was talking to some of the employees. He was not wearing a company shirt or name tag. I told him that we had watched at least 5 other tables come and go and were still waiting on our food, and my drink had been empty for over 20 minutes. He asked what our server's name was and was more concerned with that then actually providing us with service. I gave it 5 more minutes and then we walked out, no food, no refill, and no service.
Best chicken in the WORLD! Love Popeyes....