I've been using their service and have been a customer of theirs for years and I have been very satisfied with their services.
Angel was terrific and I dealt with her before. My warranty ran out back in March 2016 so I had to pay for a service call. I was disappointed that I could not get a discount on the service call as it took 5 minutes to determine the problem was a $400.00 repair for parts alone. Since that visit, I sold my set for $100.00 and bought a new set from Home Depot. I went to Home Depot as my new units were the same price as at Sears. Home Depot gave me an additional 10% off for being retired military. Sears would not match that.
it was really good and the man there was very helpful and i would return any time i need a part for some thing
What a treat to find a service that does what one expects! The service person had to make two visits, but the unit in need of repair is fully functional now and I am a happy camper!
Two repairmen showed up. One was in training. They were both very nice but the one who was doing the training was very knowledgable and seemed to go above and beyond to provide excellent service. Good experience!
Angel was very informative and on time. Very enjoyable person Helped me to understand the problem with my washer. Would certainly use Sears again
I could not agree with Mr. Paul R., below more about this wonderful appliance store consumers in Elizabethtown, KY have access when needing a part or just information. Mr. Duvall, the owner of this business, and his "right hand man," Mr. Bob, will go out of their way to get a customer's appliance up and running again. This is NOT the first time my wife and I have had the extreme good fortune to ask for help from Duvall Appliance Parts, Inc. If you are looking for a part for your appliances, I would strongly and respectfully suggest go to Mr. Duvall and Mr. Bob first; they won't steer you wrong even if they don't have the part and will help you by making suggestions to help solve your problem. Both of these fine gentlemen are also United States Air Force Veterans which I admire, and being a Veteran myself, it is so nice to do business dealings with men that love their country and respect their customers so much!
Angel was amazing. She really knows her appliances. Fabulous service. was there where she said she would be.
Went to Home Depot for a dryer belt. Nothing. Called Sears who didn't even have a shop on site so again, nothing. Went to Lowes, who called Duvall Appliance Parts. The lady from Lowes didn't even have to finish giving the part number because he finished it for her. A few minutes later, I was in the Duval shop, located downtown. It's not a flashy place; a simple computer on the counter, some display cases and lots of parts. But for what I needed, the kind owner had it readily available. He had everything in that smaller shop that those huge stores were missing!