I purchased a new Ford F-150 from the dealership and found that the box cleats, which were supposed to be included with the Platinum edition, were not with the truck. I contacted the dealership and they acknowledged the mistake and told me they would order a set. After a few weeks, no communication from the dealership, so I called and they told me they were not in yet. Another week passed with no communication, so I called again. They had the cleats and told me they would ship them to me. After a couple of weeks, no cleats, so called and the service department failed to ship them. They said they’d get them in the mail. It has been another two weeks and no box cleats. I have emailed both the sales manager I was dealing with and Steve Grindstaff, the owner of the dealership, with no response. Poor service after the sale! Glad it’s just box cleats I am dealing with.
1815 Volunteer PkwyBristol, TN 37620
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All the Grindstaffs are awesome people and will give you a great deal so ask for one of them but beware of the Ford service department they are not honest and will not help you even if they are at fault it's sad cause Mr Grindstaff is great and honest but service department makes them look bad
Everyone here is so friendly and they want to help you as best as they can. I love my car! If you want a good deal go to Grindstaff Ford!
My brother who is an Iraq war veteran bought a truck here had it 2 days and the transmission went. They will not give him his money back or do anything for him. You should be ashamed of yourself for treating anyone like this but to do this to a war vet. Disgusting!!!
They are liars. They do not believe in customer service. I was ripped off twice. $2,700.00 for a torque converter. I could have purchased a new transmission for $1,100.00. Boycott Grindstaff. Worst experience ever.