Lannon's Animal Hospital

I have taken my dog "Charlie" into this facility 3 times in the last few months, I was so impressed with all the staff. They were kind, friendly, and very accommodating.
My last visit was an emergency, late in the evening. They worked us in and were able to really help us during this very stressful situation. They followed up with phone calls over the next days. I highly recommend this clinic and I feel like their charges are very reasonable.

Dr. Darlene Lannon is an excellent Vet. She took time with me and my dog who is old and has dementia. She is caring and goes out of her way to contact you to see how your animal is doing. I love her.

Very unhappy with this place! I would not advise leaving your fur babies here to board! After advising the staff to leave my pet alone for a couple of hours after dropping her off, they attempted right away to put food in the cage. They called me 10 minutes after leaving telling me to come get her as she (a less than 10 lb. cat) "lunged" at the front of the cage when they tried to open it to put food in. I was sorely dissappointed, and will not be returning.

$15 to write a prescription? This is not about cost to the Veterinary Clinic, this is about forcing clients to pay outrageous prices at their in house pharmacy.

The Lannons are terrible people. I brought my dog in for a uterine infection. Dr. Lannon called me and played on my emotion when my dog was ill. She never told me a price for the surgery. When I arrived to pick up my dog, Lannons informed me that the bill was $520.00. I then told them I only had 100 and could pay 100 monthly, until it was paid. The desk clerk said I needed to pay at least $330.00 to take my dog home, and if I could not come up with this money in ten days they would EUTHANIZE my dog. Then they called the police on me because I asked to speak to the owner after they told me it was out of their hands. I remained respectful and calm the entire time. When the police arrived he had no recourse because I had broken NO LAWS and committed no crime. Finally the owner had a glimpse of reason and decided to allow me to take my dog and pay 100 then and 100 monthly until it was paid off. After treating me like a piece of trash.



A month later I call to see if I can bring my dog in for a $10.00 rabies vaccine (that is required by law) and make a $100 payment. They said because I owe them money they will not do anything else for my dog until paid in full. Thats right they accepted a payment plan, that I have held up my end, and they refuse a required by law rabies shot that I told them I would pay for along with my $100 payment for May 2015. They would not give my dog the shot and then rudely told me I should put the $10 towards paying my bill, like I am some kind of idiot for my dog getting sick and not having all he money right then. After clearly making an arrangement to pay monthly.



I then asked for my dog's records, so I could get the shot elsewhere and they refused to let me have that too. Until paid in full. Even though I had again made an agreement and held up to it.



These are terrible people. They care about money and not about people or animals. The owner who made the agreement with me (Mr. Lannon) did a risk assessment. He assessed that if he kept my dog he would also have to pay to kill it. And if he let me pay 100 and take my dog, they wouldn't have to pay and euthanize my dog and they would get at least the 100 I payed initially.



I have never given this company any reason to treat me this way. They even said that if they euthanized my dog because I couldn't come up with money, that it was my fault. They said that right after talking about how they "care" about the well being of animals. They care more about your money.



Avoid at all costs.

Hard to believe some of the negative reviews here. Having used this vet (Dr. Lannon) for 30 years, I can't imagine a better, or more caring vet. All three current vets are wonderful. The facility is nice and clean. If the staff are not friendly enough, say something to a vet when you see them. I've found most of them to be professional and courteous. I seriously doubt a surgery would happen without the vet personally consulting with the client. Most of the time they spend a generous amount of time with me and my pet. If they have a heavy workload, due to emergencies etc. that might change. I totally understand and appreciate that they would do the same for my pet. Let me add that my pets are like family and therefore my review might carry more weight than some of these disgruntled folks.

There are a few reason for three stars instead of five. First of all, I have to agree that some of the ladies at the front desk are not that friendly. They haven't made the mistake of being rude to me yet, but they act as if they are not happy working there. I also know someone personally who went there by my reference and they told me the girls were very rude to them. That made me feel horrible for referring them. I had to make a bunch of excuses on their behalf. Honestly, I should have called them up right then and spoke with the owner. Now, playing devil's advocate a little, maybe the doctors treat their staff badly. I try to think of things liike that and give people the benefit of the doubt AT FIRST.



I have to say it is unnerving that one of the reviewers here did not meet one of the Vets ESPECIALLY since her dog had surgery. That is HORRIBLE business practice and I hope they make it up to that customer.



I came to Lannon's because my husband used to take his hunting dogs to them years ago and suggested them. I was taking my two dogs to Pasquotank Animal Hospital which was a nightmare. Never ever ever go there. You talk about rude people! I could have literally jumped over the counter after a couple of those A Holes in there. Plus they did not seem like they liked animals whatsoever; that is why I switched to Lannon's. Now, compared to Pasquotank, they are a breath of fresh air. They take appointments which is what normal businesses do, thier facilities are clean and roomy. I saw Dr. Hugaboom when I first took my dogs there and she was really great, took her time with both dogs and with us and a plus - she seemed to love animals. There was a young guy as a Vet Tech or Vet Assistant, I don't recall his name, but he became one of my dog's instant buddies. He, too, seemed like he loved animals and was very kind and compassionate.



Here's why I give them three stars so far. Today marks the second time I was told I would receive a phone call back and never heard back from their office. Granted, it is only just after 1:00 PM but I called when they opened this morning. I don't have all day to sit around and wonder if the dr wants to see my dog today for an issue he is having. The other time was this week when I called in a RX refill for my lab who has allergies and never received the call the meds were ready for pick up. I found out by calling for my other dog this morning that the meds were ready. That is not good customer service.



They have a chance to redeem themselves. As a business owner, you should be watching online reviews of your company and making things right with people to improve your rating and most importantly to improve upon the reputation of your business. Word of mouth is a powerful thing and you must always assume your customer knows A LOT of people. Why would a business owner want to risk having their name tagged as a bad place? Especially when it comes to a Vet's office. Most people treat their animals like their own children and to some, those ARE their children. I think all Vet's offices need to think about that and start treating their 4-legged patients and their parents a lot better than I'm reading.



I'll still continue to go there but I ALWAYS watch customer service and business practices and will make my decision to change the rating here once I see improvement in those areas.



Overall, I would say I would recommend people to Dr. Lannon's Animal Hospital; however, I did that before and it didn't turn out so well. Not good! Losing faith in the Elizabeth City are REAL QUICK!

I have had the pleasure of going to Lannon's Animal Hospitial many times in the past few years. Not only is it a beautiful facility but the doctors and staff are amazing! From my very first visit to this office I could tell that this was the place for me. Not only did I feel comforitiable but so did my pets. I believe the staff go above an beyond their duties and I thank you for that! I have recommened Lannons Animal Hospitial to everybody! All my friends, family and co-workers also love this office! Thank you so much to Dr Lannon, Dr Boyce, Dr Hugaboom and all the staff over at Lannons Animal Hospitial! You guys are the best!

I have a hard time beleiving that you find the assistants here rude and that they don't provide excellent care for your pets. I have been going to Lannons since we got our first cat in 2007, since then we have added 4 more cats and 2 dogs and I have had nothing but stellar service and would not think of taking my pets any where else. I had to take one of my kitties there to be put to sleep he was so sick they took my right in and were very compassionate and I thank them dearly for all their sercives. I would highly recommend them to any one that wants quality care for their pets, yes they cost a little more than other vets but I feel what I get fom my money is well worth it.

As a former vet assistant, I was impressed by the initial look of the facilities. Unfortunately, my impression was downgraded over time. I have been to Lannon's three times now (once for surgery) and have yet to meet a veterinarian. Only techs and receptionists. The techs and receptionists were all very nice but I found it strange to NEVER meet the vet, to never be allowed in the back for vaccinations, weigh-ins, etc. My dog even had surgery and I never.met.the.vet. One of the receptionists was rude to me when I came to pick up my pet because he had been "difficult" with the staff. I am sorry, but animals are often unpredictable and it is the job of the staff to handle them in a humane fashion (which I believe they did....I hope so anyway) but the attitude from the receptionist about my "difficult" pet was enough to sour me on the whole experience (in addition to the NEVER MEETING THE VET.) I went there to save some money. I will be begging forgiveness from the more expensive vet in town. He is worth it. At least you actually meet him!