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Sears is the #1 Appliance Services Provider according to IBISWorld Inc. market share data. Call or Click to Schedule your Service. We're the Kenmore experts.

General Info
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we’ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We’re the largest appliance services provider in the country and we’re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Hours
Regular Hours
Mon - Sun:
Services/Products
We offer In-Home Repair & Maintenance Service for the following: Washers & Dryers, Refrigeration, Cooking, Dishwashers, Microwaves, Tractors & Snow Throwers, Fitness Equipment, Home Electronics, Water Softeners & Heaters, and more! Call 1-800-280-5986 We offer Carry-In Repair Services for the following: TVs, VCRs, DVDs, Camcorders, Audio Equipment, Microwave Ovens, Sewing Machines, Mowers, Edgers, Weedwackers, Trimmers, Tillers, Snowthrowers, Power Tools, Air Compressors, Generators, Pressure Washers, Alternators, Vacuums, and other types of Floor Care Equipment. For a location near you call 1-800-280-5986.
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother, Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Ennox, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Kohler, Lawnboy, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Mage, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Odak, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
discover, master card, visa, amex
Neighborhood
Northeast Elgin
Amenities
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor
Categories
Major Appliance Parts, Appliance Installation, Dishwasher Repair & Service, Electronic Equipment & Supplies-Repair & Service, Exercising Equipment-Service & Repair, Lawn Mowers, Lawn Mowers-Sharpening & Repairing, Major Appliance Refinishing & Repair, Major Appliances, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Small Appliance Repair, Small Appliances, Television & Radio-Service & Repair, Tractor Repair & Service, Vacuum Cleaners-Repair & Service, Washers & Dryers Service & Repair

Reviews

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JB
Jhon B.

09/11/2018

Overall
Selection
Service

The service tech was a wonderful human. Fast, professional, and explained every step as I obnoxiously watched over his shoulder. Our dishes are cleaner and look cleaner now!

CF
Connie F.

08/04/2018

Overall
Selection
Service

Brian came out to fix a somewhat unusual problem (self-inflicted) with my Kenmore dryer. He arrived exactly on time, identified the problem, and fixed it all within an hour. Dryer works great! Thank you, Brian!

Anne H.

04/02/2018

Overall

I have a Maytag dishwasher that made terrible noise. When we called appliance repair, they told us to clean the filter, and if the noise didn't clear up, call back for an appointment. This was kind of surprising to me, but we did it. We then called for an appointment. James showed up at the end of the appointment window. I know these things can't be helped. He looked over the machine, inspected the work done by my husband and pronounced it well done and fixed. In addition, James gave me valuable information about the dishwaher, it's maintenance and even the soap to use, saying we had been using the wrong kind (for years!). All we needed to do was to run a dishwasher cleaner, which we bought online (cheaper than buying it from the repair company.) I am very pleased with how this turned out, and thankful we were sent an agreeable, knowledgeable technician. At first I was miffed that we were to do the cleaning work, but it was a learning experience about disassembling and putting back together the dishwasher. So this was a 5 star experience. Glad I signed up for maintenance again.

WA
Walt A.

05/25/2017

Overall
Service

I called Sears for a service call for a leak from my washer (that had warranty on it) and they scheduled a tech to come out. The techs came and found it wash a hose that needs to be replace and had to order the part so waited for part. Few days later the came back and found out they ordered the wrong hose, had to wait again and while waiting had to go to laundry mat to do my laundry. About week later they got the right part and they installed the part and they stated its fixed. I put a big load of clothes in the washer, than did other chores around the house and came back found out water all on my first floor(kitchen,hall way, living room) went downstairs and see water gushing thru my vents and around the toilet(while checking the back of the washer I've notice that the techs didn't replace the backing of the washer that shows poor workmanship). Call the service techs back to fix it (questioning me that sure it was a washer) they came back try to fix the issue (for 1 1/2 hrs) than stated they be back the next day to check up on it. The next day still cleaning my mess I decide to look at it myself and found out these techs put the hose backwards(look it up on you tube). I actually fixed it myself that took me about 15 mins. to fix it and later techs dropped by that I had told them the issue was that they put the hose backwards. For these incompetent techs now I have water damage and guys trying to clean up water and mold for floors and walls. This is my worst experience in my life with any service calls or repairs that I had used.

KM
Kathy M.

12/11/2016

Overall
Selection
Service

My Dryer broke and Sears had someone out the very next day!
I didn't purchase the warranty so I had a to pay the service charge plus parts and labor. I wasn't too happy about that but I had to do what I had to do. I needed my dryer!
After the technician was done ( which he was very efficient), he let me know about a coupon that sears had out. He took 2o% off the total. I was very grateful! He was very courteous too. I also love that he had the part with him! Great service!!

DG
Dianne G.

04/26/2016

Overall

The service gentleman was knowledgeable and professional. However, I've had so many service calls on this refrigerator, it's ridicules. He was just here, and now there's another problem, that I've had before. Completely dissatisfied with the PRODUCT. Waiting to take the next step.

Tracie C.

02/19/2016

Overall

Sears service was very professional. The service guy was polite and answered all questions and completed the service call in a timely matter even though my repair needed him to completely take my washer apart. Everything was fixed and he ran a load on washer before he left to make sure everything worked. 5 stars