They obviously messed up my glasses, as I could not see out of them. They kept telling me to give it time, I have to adjust. After a month of headaches and never being able to adjust, I went back and told them about the problem. The owner comes out and explains to me that I'm not looking through them right. They refused to correct the problem, and I am stuck with a completely useless $200 pair of glasses.
Never trust a business owner who Is willing to lose a long term client over $40.00 dollars! Purchased a pair of glasses that were possibly damaged and he made me buy insurance to get them fixed when they finally broke within a week of having them! From the moment I got them they were messed up. Tried to get in to have them adjusted but the owner left early that day so I had to wear them crooked until they broke! He actually referred to clients on Medicare as charity cases! Gave him the opportunity to charge me half of what the insurance cost but refused claiming he was the expert and I was at fault trying to adjust them even though I have successfully adjusted many pairs of glasses in the past! Disrespect and arrogant, run from this place!!!
The worst experience ever, i took my son for an eye exam, the eye exam took just about 7 minutes everything was in such a rush, i guess they worry more about the money than the health of my son, i could not trust the prescription, when i compained about it, not only they refused to give me the 90 dollars i paid for the exam upfront, they told me that if i dont like the place just go somewhere else. Very unprofessional staff. I will no go recommend this to anyone.
Elgin Optical is currently placed for collections for more than two years. 4/7/15
I recently had my yearly eye appointment at this office. Calling the! To get an appointment was fine and easy. But when I had arrived to the office, they said I couldn't be seen because I had a primary insurance but I didn't. So the staff had said sorry for that. They don't really care for what you have to say. They don't check to see if there are any patients sitting in the waiting area. The Dr didn't even give me a thorough eye check-up because I had 20/20 vision through my glasses. I was very unsatified with my visit. The Dr spent about two minutes "checking" my eyes. If you're going to get your eyes checked for your yearly checkup, DO NOT come to this office. Staffn sucks and the Dr could care less for your eyes.