Kirk Brown Sr was a nightmare to deal with. He made promises when we first moved in that we're never met, took forever to get issues resolved in our home (we went over a week without a refrigerator after a power surge), tried to pit us against the owners badmouthing us both to each other creating conflict where none existed, then lied about our rental deposit taking fees for items that weren't necessary, like cleaning (we had the house professionally cleaned) and removing items from the yard that were there before we moved in. Lastly, for years he would cash our rental checks directly at the bank and bypass depositing them to his trust account, which is unethical and illegal. It may have also been a way for both he and the owners to evade paying taxes on the management and rental income. There are so many wonderful agents to work with in El Segundo, but Kirk Brown Sr is not one of them.