Vanessa was the wonderful sale Rep that help me to pick out a great pair of glasses. She also assisted me with leans for my other glasses as well as adding new nose pads. Outstanding job Venessa.
Dr. Martinez gave me an inaccurate eye prescription not once but two times. Then they would not release the claim so I could not go to another provider on my plan. I would NOT recommend this company for any service. He tried to tell me that my weak eye was my strong eye. The glasses were unusable. I would give a zero if I could.
Bad Business! I didn't have any vision insurance so everything was out of pocket. Over the phone the quote for a medical visit was $89. In the end, they charged me $119 for the visit but didn't charge for any extra testing and the medical visit cost was $119 even though they quoted $89. I had an ulcer in my eye and I asked them to not do any additional testing since I was paying out of pocket. They insisted on doing this eye pressure test when my eye hurt so bad and could barely keep my eye open. Then insisted on testing my prescription on my glasses even though it had nothing to do with the visit. Then the doctor said she would get me certain things and order a cheaper brand of eye drops but she didn't. The drops she prescribed me for was for $125!!! The pharmacist worked with me to find an off brand that cost me only $29. THEN before I made the follow up appointment, I confirmed with the receptionist that the follow up will be a no cost appointment. When I arrive at the follow up, I confirmed AGAIN that the visit was no charge and after 10 mins of waiting, they informed me that they will charge me a full cost of a medical visit. They wouldn't even honor their word when I made sure to confirm TWICE that the appointment would be no cost to me. If this is how they treat NEW patients, I don't know how they stay in business. I would rather pay another fee at a BETTER doctor's office than continue to go to a place that can't get their story straight.
Quick and Easy. No cheesy low advertisments and then you end up spending 400 dollars like some opticals I went to.
the service here is incredible, they really took care of me, from helping me get my prescription to picking out some awesome glasses, and went it came down to paying it got even better, their prices are very low that i got 2 pairs, thanks for the service
Awesome selection and service, best prices in town, you can go wrong with these place, you definitely need to buy your next glasses here!
Jg west retail is owned by Jose Alberto Gonzalez. He operated west retail out of Houston for a few years and went back to El Paso leaving behind pending and settled lawsuits which his various llc's were involved in (mainly breach of contract and fraud-related). For example, his royal blue energy has an $11,000,000 summary judgement. See us sand llc, Taurus energy llc, Houston opportunity fund, El Paso opportunity fund, jg west retail, west retail, us cable, and more.
Okay service, but they didn't allow me to make an appointment and I had to wait 2&1/2 hours. Will most likely go to a different Doctor next year.
Called the optometrist to verify they took the insurance, they said yes, drove 3 hours for the appointment to be told they don't take the insurance but could do the appointment for a "discounted" rate.I called my insurance and they do accept it. Told the manager and she said they do take the insurance but the doctor that was in did not and that she would give us the discounted rate. Total scam and very rude staff. Highly dissatisfied.
I would give this Walmart zero stars if possible, they are not true to price matching, I don't shop here often but when I do I always regret it due to the hassle and frustration. I don't experience this at any other Walmart. I am not returning to this location ever!