So this is what happened, at DICK POE TOYOTA , EL Paso. 1.) To make the deal, at first I was told everything. When I asked for an automatic vehicle instead of a CVT, I was told: Oh, Yes sir these cars do come with both the options. Once I agreed to go ahead with the offer the sales person tells me that you just have the CVT option. (So it means the salesperson didn't have knowledge about the vehicle) Worst part is once the price of the vehicle was discussed the salesman wasn't even in sight for me to ask questions related to the vehicle or the offer!! When talking about the final price: "Sir, here you go this is the best deal we have given any customer on this car." (But we will not tell you about the higher APR on that deal. Even though you are buying a brand new vehicle. Basically, I was kept in dark about the APR until I called the insurance company and got the insurance and went ahead with the payments) 2.) Without notifying about the APR they ran a credit check & I took a hit on my credit score. Noone said anything about that but I was told "We cannot help with that! You have to bear the hit you got on your score" 3.) The experience that shook me the most and would keep me away from Dick Poe toyota and all the other brands they indulge with is while I was expressing my disappointment with the way I was treated, one of the sales manager used the "F" word and almost pushed me out of the dealership with rage all over his face. So in a nutshell: 1.) I wasted 5 hours of my saturday on a deal which wasn't made clear to me and had hidden terms & conditions in it, 2.) I didn't get the service a customer would expect when he/she wants to give his/her business. 3.) Instead of making things right I got insulted and got cursed and shouted at by the sales manager. 4.) When I said that I will put your review on google they were like I should tell whoever I wanted to tell, they don't care about it.
1213 N Zaragoza RdEl Paso, TX 79907
From Business: Welcome to Southwest Volvo Mack, your one-stop source for Volvo, Mack, and UD trucks, parts, and service! Our dedicated staff and management personnel have over twenty years of experience in the trucking industry. Factory-certified technicians are available to serve your repair needs. Our goal is to provide our customers w…
1400 Airway BlvdEl Paso, TX 79925
From Business: Visit Volvo Cars El Paso to experience our full lineup of Volvo Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in El Paso this Volvo dealer is located at 1400 Airway Boulevard.
I came in to Charlie Clark Nissan to service my Nissan Altima, it took under 10 minutes! They even threw in a free wash! I'm very satisfied with their service center, I will definitively keep coming in to service my vehicle here. Friendly and helpful staff!
This dealership is by far the most crooked dealership. Purchased a vehicle on November 4 from these people, received it with no gas, undetailed, and no "welcome Kit" as it states in the contract. It has been 3 months and my trade in has not yet been paid off, I am getting collection calls from my trade in and of course the worst part I now have negative credit remarks on my credit report that I didn't have for the past 5 years. To top it off they forgot to do the inspection on it and I was left with doing so and was told I would get re-imbursed. Not live in town so I was forced to do so. I was also told I was to keep my air force license plates and just found out they did not submit the paperwork and gave me different plates lol. Overall these people have been liars from day one and have not returned my phone calls for the last 2 months to inform me what the status is on my trade in pay off. Don't let them ruin your credit. All they care about is their sale and after that your screwed. I am now taking legal action to resolve this. Take your business else where.
The staff was awesome and they really Were helpful with the buying process . Dan Stewart made it so easy to make the deal and never made it a pressured situation , the dealership provided fruit and goodies for my kids as well The store is beautiful
Want to thank Edward Durham for excellent service outstanding performance with professional service you are awesome at your job that's why your at the top.. To Eric Nunez for only working for 1 week well got to say he came running towards us was very impressed with all your great help and service you will be awesome at Charlie Clark Nissan Thank you so much!!!!!!!!!
This is the best store to buy from period. They made a beautiful dealership and hired the best people. My salesperson Jose Luis spent a ton of time finding the Murano that we wanted. Black and leather with a sunroof is what we wanted and that is what we got. Dan Stewart was the man behind the scenes and made all the numbers possible .. we will definitely go back for another Nissan. And they have an awesome service dept by the way
Had the worst experience, bought a 2013 kia Sportage Mr. Alejandro the sales man said he was going to fix the radio which was not working, and some other defects that he promised to fix he was very persistent when I was interested in buying a car after I signed and he had promised he was going to fix all the defects he just ignored my texts. I called his supervisor to ask him about the radio and he was very rude and very unprofessional his name is Tony Aguilar. Very disrespectful person, he said he was looking for the radio and so far nothing this was back in July and I'm still waiting for that radio.I don't recommend anyone to do business with Mr. Alejandro or Tony Aguilar.
Beware!!!! Dealer tried to con my 80 year old parents! I heard them on the phone tell my mother "don't listen to your son, you can buy the truck"
my vehicle needed some warranty work. i was told it would take a few hours to complete. it has know been four days still in the shop. and i have been getting the run-a- round by the management as to when my vehicle will be ready. they do not return my phone calls . poor customer service.
My car buying experience was pleasant enough back in 2013. Bought a 2014 Optima which I love. I bought the extended warranty on top of the 10/100,000 factory warranty which Viva touted as the total solution. Bumper to Bumper. Well, a belt tensioner went out. This is a part of the engine but apparently VIVA doesn't consider it between the bumpers because they refused to cover it. I spoke to several people who apparently thought that being preachy translated as "trying to help you". VIVA's description of helping in my opinion stopped when I drove off the lot in 2013. I haven't had a helpful interaction there since. So, VIVA informed me that the parts and labor would be 380.00! Extortion! You would have thought that they would have been willing to at least discount it seeing as the first indication that they were going to not honor their expensive warranty was the morning my car went into their service bay. But no. No offers to help, no sorry for the confusion. Even a small conciliatory gesture would have sufficed. Their solution was for me to buy a new car from them! "And give them another 5 years?" No way. Not a solution. I paid you thousands for a " Bumper to Bumper Warranty". You didn't honor your part of this bargain what makes me want to get into bed with you again? These aren't tires, brakes or a windshield crack, this is an engine part. Long story short, I called Integrity Kia on George Dieter. They are installing the part for nearly $150.00 less. So, in 2 weeks I'm going to look for a replacement Optima with Integrity. I won't do business with VIVA again. Customer service shouldn't end when you sign papers. Businesses thrive when customers return over and over again. I now know where I stand with VIVA. I also know now where I stand with their competitors. See you tomorrow for my service INTEGRITY and in a few weeks where I'll buy a new car from you instead of VIVA.