Please read before deciding as to where to send your loved one for care. My father was recently placed at White Acres as a temporary resident in order for him to receive physical therapy. My family and I were always with my father, day in and day out we would go visit him. During visitations we realized the poor treatment that the residents receive there. This is the facility that if your loved one will be going to, as family members, you will need to be on top of their care. The nurses in this facility are the definition of negligence. On many occasions I would see elders that are visibly fall precautions standing up on their own, all while yelling for help-- the nurses? They were on the other side of the room chatting amongst themselves. On one specific occasion an elder women was standing on her own (it seemed as she had gotten up on her own and quickly realized it was a bad choice) this elder told me, "please, please go get help." I ran to call a nurse and very calmly she told me, "yeah, yeah-- I'll be there." She never went. I had to go help the resident myself. I brought these issues up to the admissions coordinator, I told her that it worries me that this facility has such a high fall rate and that it worries me that these elders are ending up in the emergency room for injuries that are clearly preventable such as her nurses falling asleep on the job (they caught two nurses literally asleep). All the coordinator had to say was, "I feel like you have something against my nurses." I urge you to consider your options throughly and if you have loved ones there, look into their care. If your loved one who happens to be a resident there has recently fallen, look into it.
2729 Porter AveEl Paso, TX 79930
From Business: Mt. Villa Skilled Nursing Facility provides a range of assisted living services. It specializes in the social, physical, intellectual, emotional and spiritual development of residents. Founded in 1994, the facility also offers services for individual and group activities and birthday parties. Mt. Villa Skilled Nursing Faci…
Home Instead of El Paso cares about their caregivers and clients. The staff is very kind and helped us better understand the process of in home care. They were a great resource for us.
A friend stayed here for short term rehab. She heard a man crying and whimpering each night, being ignored by the nurses. When she asked her nurse to go tend to him, nurse replied that he is dying and there's no point since there is nothing they can do.That is a horrible attitude towards the dying. The man did die in a couple of days. My friend saw uncaring attitudes towards others and she discharged herself back to home before her rehab was up. She absolutely hated the lack of compassion at White Acres.
My mother stayed here for some short term re-hab after her surgery. This place basically goes through the motions of helping you out; there is no accountablility. The social worker who oversees things is out of touch and makes up things along the way. I will never have another famil member stay here
I regretfully have to say I did not have a positive experience with Eben Home care . the provider only lasted 2 weeks called in 3 times's. then she gave me a 3 hour notice through text !that she was no longer going to provide care because my disabled family member !! Because it she lived on the opposite side of town however she did say we were very nice people. WOW REALLY!! and to make things better the office personal did not bother to notify me that my disabled family member no longer had a provider in fact I HAD TO CALL THEM!! no I would not be the person to ask for a "good" ratin
Do not take family here. The director Melissa is a horrible woman. No bedside manners. I went in for a tour and she was very rude. She did not have any answers to my questions, she rushed me through the facility. It smelled of urine. She was texting while giving me a tour. I do not recommend this place for loved ones
peaceful, quiet, and serene.