I visited the store in Westerly RI. The girl in charge was so rude to a customer in front of me in line and to the other employee working with her that I put the 3 pairs of shoes and a pocket book back and promptly left the store never to return. I did find out the employees name and it is Christine. Never had a seen such unprofessionalism. She was not only rude, but treated the nice girl who waited on me with such disrespect I was appalled that she had a position of authority. Remember, this person reflects your business. As long as Christine is employed by your store, myself, family and friends will shop elsewhere.
We went in after all the back to school shopping, they have good prices, and the cashier was friendly (Ray). The floor worker was rude and frankly he seemed bothered that I asked him for help (fernie). Overall the place isn't worth it bad customer service when there are many places to buy shoes. As we were leaving 2 of the employees were just standing around and talking.