I called looking for a specific toner cartridge. They had it, and when I went to pick it up, the owner (didn't get his name) offered to come to my workplace and troubleshoot the full cartridge I thought I needed to replace. He reset our fax machine, ran some copies to ensure it was printing at no charge. All this at no charge. Now that is customer service. he could have easily sold me a cartridge and sent me on my way. Thank you for taking care of us.