Any one been overcharged? My house in mesquite hills is empty for the past two months. I got a $585 bill for 56,848 gallons of water for a three week time period. House has no leaks, no swimming pool, no sprinklers. Requested a second read but they said that the read is correct. 56K gallons of water is enough to fill 3 mid size swimming pools. How is possible that you have that amount of water running without any structural damages. I know that EPWU is desperately looking for money/profits, they just recently are offering a bunch of stocks. I hope EPWU is not inflating their numbers in order to profit, I hope this is just an isolated mistake and that EPWU is not taking advantage of the people of El Paso. Todos unidos, que escuchen nuestar vos! Dale like and share.
Had my service disconnected. Oversight on my part. After realizing I have no water called the el paso water co. Paid the bill w cc. Get service on ASAP. Well you have to pay different amount then what the recording says you have to add 20 for getting disconnected. Well I didn't I'm thinking I paid full amount that the water co recording said. So I'm expecting water any hour. Well no. So I go out the next day and there is a screw not any type of lock a screw. So I'm thinking they came by unlocked it so I turn on the water. I'm good right paid full amount water on. They came by unlocked it left the screw. But no. According to jennette a supervisor at the water utility a screw is a lock. So guess what now I owe an additional 100 for tampering w the meter. Now I know why this utility has such low ratings. In customer service and just plain stupidity. They will set you up elated every turn. So watch yourself these people are evil. It's all about the money. I didn't break anything I pay for the water I'm using. I will call my representative and the mayor. I bet this happens alot taking advantage of the citizens of el paso. These bureaucrats think they know better then you.
Waiting to talk to someone for 20 minutes is a joke !!!!! I just had a question about trash collection !!!!!!
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After waiting 30 minutes on the customer service line to let them know the water bill had been paid $500.00 worth. They said my account was completely closed and I had to set up a new account the charge would be an additional $75.00. All I wanted was my water turned on again. Oh my we need to move near a river or dam and pump our own water. These people running the PBS board are money hungry. They do not care about the disabled and elderly. All they care about is making more and more money to pay their salaries. We are surrounded by the illuminate everywhere we turn.
Worst service ever. I have been trying to register for a day so I can pay my bill and get locked out of the web page. Then I call a number and I´m told to call again because they can´t attend my call!
Absolutely one of the worst business practices here in El Paso. Try calling the office - there is a 30 minute wait time and sometimes, there is a message saying there are too many callers.Perhaps this is because of their unclear and late billing practices, and the use of an insufficient automated payment service.I feel sorry for any El Pasoan that has to call EP Water Utilities. It will be a huge waste of a couple of hours of your time.
this place is a laid back place everyone gets along great you dont have to have eyes in the back of your head . the owners and bartenders are great. they have oldies nite every other sat.nite with mikie from the fox 92. great place.