Scheduled swimming class for my kids with one of the instructors. Her name Megan. First she preferred not to talk on the phone just to text very unprofessional first off. Second she rescheduled with me last minute twice because she had something "come up". First it was because she had an event then she changed her story to "I had too many lessons scheduled"... I am very disappointed with her in particular. Tennis West helped to find an instructor, hopefully they have another suggestion for one that is less flakey!