Caprock Home Health took care of my mother for several months after her stroke and the family was so pleased with my mothers progress during their visits.
Very poor bedside manner and efficiency by the ER physician. Lack of attention to medical issues by ER RN and support staff. As a nurse myself, I was surprised by the poor service and delay in care considering the facility is not a busy location. Very dissatisfied.
I am utterly disgusted with the services provided by APC. The staff is by far inept/very non-professional. The Providers that they had sent to me were very abusive, in all aspects. I do NOT recommend APC Home health services to anyone. In fact, beware of APC Home Health Services. They are very manipulating/corrupt!!!
I had a few caregivers with them. Two of them stole from me. One stole food and another stole $1200. Always caring is not always caring. They did not get back to me or help me with the problem. They hire whoever even though they back ground check, they hire lousy people. They did not help me. They cannot be trusted.
A friend's son who was a toddler was beaten and pinched by his teacher. Police got involved and the teacher was not replaced. Ugly place!
Very sad experience a fellow service man an a good friend is in ICU . this week end as I went to see him I got the shocking coment that he should be unplugged. Memorial Day weekend and this soldier of the United States Army might not get a chance to fight for his life like when in 1989 he was willing to fight for the liberty and freedom of his country. Our prayers go to you soldier "And keep on fighting " someone said " a nation will be judged by the way that it took care of its veterans and most boulnerable "
I went in 2 times in 1 week. I was diagnosed with bronchitis. When I went back the second time I was told to stay off work for 3 more days. I told them I did not work on weekends. When I they gave me the letter saying to stay off 3 more days they included Sunday on it . I asked if it could be corrected and the MA said no so I asked to speak to the nurse that saw me he threaten to call the police. I asked why was he going to call the police and he said I was harassing the nurse. He would not let me talk to her so to avoid problems (especially since I was not feeling good at all) we just left. I felt I had every right to speak to her since I paid for the services. Never will go back there again.
Professional & courteous. I am glad I found this place.
Outreach health services saved my mom because of there private duty services I was able to keep my mom at home and not have her placed at a nursing home Debra Ruz was very professional and very knowledgeable and helped me the whole way! Thank you Outreach for your services ����
Please read before deciding as to where to send your loved one for care. My father was recently placed at White Acres as a temporary resident in order for him to receive physical therapy. My family and I were always with my father, day in and day out we would go visit him. During visitations we realized the poor treatment that the residents receive there. This is the facility that if your loved one will be going to, as family members, you will need to be on top of their care. The nurses in this facility are the definition of negligence. On many occasions I would see elders that are visibly fall precautions standing up on their own, all while yelling for help-- the nurses? They were on the other side of the room chatting amongst themselves. On one specific occasion an elder women was standing on her own (it seemed as she had gotten up on her own and quickly realized it was a bad choice) this elder told me, "please, please go get help." I ran to call a nurse and very calmly she told me, "yeah, yeah-- I'll be there." She never went. I had to go help the resident myself. I brought these issues up to the admissions coordinator, I told her that it worries me that this facility has such a high fall rate and that it worries me that these elders are ending up in the emergency room for injuries that are clearly preventable such as her nurses falling asleep on the job (they caught two nurses literally asleep). All the coordinator had to say was, "I feel like you have something against my nurses." I urge you to consider your options throughly and if you have loved ones there, look into their care. If your loved one who happens to be a resident there has recently fallen, look into it.