They have some beautiful people there taking care of customers and I called him beautiful because of their service.
Stay away from this place and head up the road to postal annex! I just took 8 standard size envelopes to all be mailed locally and the gentleman helping me stated it would be $4.72 (per envelope) for a total of $37.76! When I questioned this crazy price he stated it was because the envelope wasn't perfectly flat (the cards had a very small heart design on it that in no way changed the weight or shape of the envelope). I left refusing to believe this is true and my husband and I immediately took them to postal annex on Zaragoza and edgemere where he went in and was charged $5.00 total to mail the exact same 8 envelopes! I'm not sure if it's because of what I drove or that I am a pregnant woman but I can't believe that he would lie and try to mark up the price so significantly. What infuriates me the most is that as a consumer you trust what an employee tells you to be true only to find out that they in fact were completely and blatantly dishonest. Luckily I caught on and left but what if it had been my grandmother or someone young who trusted this persons business practices. I only wish I could have given them 0 stars.
I am always waiting outside in my car when I go to this store never ever is it open at 8am as it says it is. Many vehicles leave tired of waiting Come on. We all have places we need to get to! The owner needs to be out there at 8am Everyday and see how late the employee gets there! It never fails!
I, too, have used this location before - just recently in fact - tried to send out a Fedex - regular overnight Fedex - was told by this location that the cost would be $43.00 - ARE YOU KIDDING!!! At the Fedex office the same thing is $22.10 - more than double the actual cost. These people should be retiring soon - making money hand over fist. Will definitely not be using them again. Might be convenient but the cost overrides the convenience.
Went to this place to ship a package. Saved me a trip and a ton of time as I didn't have to go to the post office. Will definitely ship all my packages from here in the future.
Great helpful staff. In and out service. -----------------------------------------------------------------
Went to go fax 7 pages to a LOCAL number they never told me how much it was going to be I asked the gentlemen before He sent it and proceeded with the next customer , the fax went through and he hits me with its $12.95 for a local number fax , I asked him are you serious he said yea sorry they should have told you I told him I had asked but he ignored me .
GREAT SERVICE! Super fast & friendly! I'll definitely be back & I highly recommend this to others!
From the time I approached the store with my most recent project, the owner and his staff went out of your way to help me, and I appreciate that so much! When I dropped off my packages, they were unsealed and completely unlabeled, and the staff person helping me just said, “Don’t worry, we’ll seal them and get the labels on – that’s our job!” I was so touched by how the staff took full ownership of my project and made me feel like a highly valued customer. Service like this reminds me why I come here, again and again, instead of going to USPS!
watch these people, I was given a refund from a carrier...and Postal Annex never contacted me. When I finally got the chance to go to them, it took Carmen (the owner) over an hour to hunt the info down. She told me on 2 times that she would call or email me with how much I was refunded. Im still waiting on those calls or emails. she offered to let me send another package since she already had my money...but I did not use the full total of what was refunded to me. So I went the other day to mail a package, to which of course no one knew what was going on I explained to the young man several times to get "ahhh I dont understand" I finally told him to call Carmen. who of course told me she would contact me...today I got a call FINALLY in which I was told I still had a balance on my refund of $9.70 she also told me to use this credit and never come back. some customer service...just be careful, they are quick to get thier money but not so quick to give you your money back....Hmmmm