This is the worst place to send a loved one for care!!! They do not get the attention and medical care they need. My father was better off taking care of himself then this place. They don't care!!! And they never answer the phone or return calls!! HELP!!
My father was referred here for rehab after knee replacement surgery, we called 911 & had him transported to the hospital after he'd been without oxygen for 2 hours because the nurse didn't read his orders & the medical director had left for the day. The facility itself had deplorable conditions including huge roaches, one of which was perched on the water fountain. The nurses were rude, disrespectful, & inattentive. The rehab patients are co-mingled with the regular residents so it was of no surprise when a patient with dementia walked into my father's room. At dinner time, a nurse propped my father's leg, which was the one that had just been operated on, on top of a trash can. Although my father was not up to walking because he wasn't feeling well, the nurse told him that she was the nurse & he was going to do as she said. One of the nurses spilled water on my father's bed & took her time to change his sheets. I also found it disturbing that several residents who were wheelchair-bound were all stationed around the nurses station. Some of them were sleeping, others just stared into space, & one man almost fell out of his wheelchair multiple times. I wouldn't send my worse enemy there, let alone someone I love. To be honest, a one star rating is too high.
My husband was in the Rehab to Home program for about 5 weeks. Nursing staff was great, OT was great. Some attitude & confidentiality issues with PT. The weakest link in the service delivery was the social services and discharge planning. The social worker was not well informed about New Mexico services and was not helpful in providing the information needed to make good informed choices about support services at home in a proactive manner. He was rude at times, and obviously had not read my husband's chart in terms of diagnosis and prognosis. The menu for the facility looked great, but my husband didn't find the food appetizing. Setting is pretty, no odors and most of the staff were delightful to work with.