1821 N Zaragoza Rd, El Paso, TX 79936
(915) 857-2394Add Hours
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I had something small lodged underneath my eyelid and went to Franklin Optical before resorting to the emergency room. I called prior to arriving, and the optometrist stayed after closing in order to help me out. He and his staff were polite and extremely professional. Would recommend and definitely go back.
I have taken my family to shuster eye care before but decided to try opticas franklin since I had been to the one in Juarez before. The doctor was very friendly and from reading the previous comments I agree that the lady at the entrance was always on the phone although I could not listen to her conversation. This place is ok but my sons contacts had to be ordered by mail as they didnt have a pair in the store to even try on. I did not mind and received them the following week. Prices are competative. As for the previous two posters, one being a fan boy and the other obviously had a bad experience, you can expect that at every business. This comment shows no bias as the previous reviews and I would recommend this place but it isnt anything spectacular or terrible as the previous people who obviously have never given their opinions on a REVIEW website say.
i am a customer for the past 2 years and take my family to the docs office. I normally dont write any reviews but I am very skeptic on RAslek07's comments. Sorry raslek but your story doesnt make since. If it is so dead why couldnt you get through on the phone?And there office is so small it is impossible for 2 people to walk away from you and not give you an appointment...did they just leave you by yourself in their office....pretty unlikely. You sound like you didnt get what you wanted at that moment and have to display your actions on a computer screen. Your story not only shows your stupidity like the word you like to use but maybe your just an angry individual that didnt get what they wanted. i myself have had great service each time my family has been there and I definitely recommend this place.
I was trying to call to make an appointment but could never get through. I finally decided to go to the location itself. As I walk into the store it is empty aside from the front desk who is talking on the phone nonstop to what appeared to be her significant other. After a while she finally decides to help me and I mention I have been calling to make an appointment and if its possible to get an eye exam. She quickly replies that she should have called to make one which the stupidity of her remark baffled me. After repeating myself again she says that to wait for a doctor to come out. After a few mins a doctor comes out and the place is still empty. The doctor repeats the same thing so instead of scheduling me an appointment there they just walk away. I would recommend everyone to go somewhere else as these people obviously do not know how to run a business. I will take my money and premium insurance elsewhere.