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Jardines Arcoiris

Map & Directions
(8 Reviews)

500 Peyton Rd, El Paso, TX 79928

(915) 852-1734

CLOSED NOW
Tomorrow: 12:00 pm - 8:00 pm
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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Fax: (915) 852-1597

Payment method
check
Languages
English, Spanish
Categories
Wedding Planning & Consultants, Banquet Halls & Reception Facilities
Other Information

Parking: Free

Wheelchair Accessible: Yes

Specialties: Marriage Ceremonies, Wedding Day, Quinceaneras, Wedding Ceremonies

Reviews

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jveloz

07/27/2013

Overall

On May 18, 2013, we had our wedding at this venue. We looked at several outdoor venues but to us Jardines was the best. It had all the romanticism, intimate and elegant appearance that we were looking for. We were looking to have a vintage theme wedding and this venue was perfect for it. At first as we walked around and toured the venue we were nervous and couldn't hep but to think how much this would cost but regardless it was worth a shot. We met with Yolanda, the owner of Jardines, and she immediately made us feel comfortable and at ease. We told her what our dream and plan was and after a long conversation and ideas it was time to go over the prices. To our surprise her packages were very reasonable and for the amount of work and dedication she puts into the entire planning of our special day it is totally worth it. I can not express how amazing she did and how she coordinated everything until the last second to not only ensure everything was perfect but that your dream wedding becomes a reality. She definitely exceeded our expectations and I highly recommend her services and this venue, hands down. During the entire process from the day we met to the end of the reception we never had a problem and were very satisfied with everything. She was always keeping us updated and always a phone call away. She enjoys what she does and she gives it that personal feeling that makes you feel she wont let you down. After the wedding we haven't stop hearing all our guest complement us on such a beautiful wedding and reception all that was conducted here at Jardines Arco Iris!

Sunshine15

08/11/2011

Provided by Citysearch - 
Overall
Not so happy experience

I always knew I wanted an outdoor wedding and fell in love with Jardines Arco Iris by viewing the website and the garden grounds. Our first meeting the Mrs. Alderete and her staff went wonderfully. We discussed different package options, meal plans, flowers, etc. She seemed to really care about us as clients so we booked the place for our wedding.

Our subsequent meetings with her and her staff were not as lovely. The prices she initially promised us during our first meeting for food dramatically increased each time we met with her. We were initially told we could bring our own liquor and beer and that changed to us having to buy the alcohol through her only. Prices also changed for center pieces and flower options. I learned that I had to write EVERYTHING down (every price, every detail from amount of flowers on the centerpiece from amount of cups provided at the bar) so that she could not change the details at our next meeting. This seemed to work.

The place has its own caterer and you?ll get to have one free tasting. The food is okay, but I?ve had better at weddings done at hotels or other outdoor venues. My husband and I went through 2 tastings (we paid $50 for the second tasting) and we decided we didn?t love the food. When we told her that we no longer wanted her caterer for the wedding, she got really upset. She told us, ?Well you know I don?t HAVE to let you bring your own caterer.? We told her that our contract allows us the option of bringing our own caterer and she replied, ?Well you know I can always change the rules, right? Check your contract.? Sure enough in the 10 page contract there is one sentence in smaller font than the rest that says the Jardines venue has the right to change the rules to the contract at any time. Why have a contract then, right?

The wedding day was no less stressful than the days spent planning with her. My reception started at 6 pm. When my guests arrived she refused to open the gate because she said the event started at 7. My maid of honor had her check the contract which specifically stated the event started at 6, and then she opened the gates. The garden was not ready by the time guests arrived ? the center pieces had not been put up, the cake had not arrived and the DJ was barely setting up. For the dance, we had ordered a chocolate fountain which she forgot to set up and had to be reminded to do so.

If you decide to book with Jardines just be prepared! Read the contract, ask tons of questions, write everything down and date the note, and be firm when you need to be. The day of your event, have the contract, event details and a time line handy so if something is missing you can call her on it.

My guests had a good time at the wedding and we received so many compliments on the venue. It really is a lovely place and looks really pretty at night. Looking back on the whole experience, I would have just planned smarter.

Mireya123

07/14/2011

Provided by Citysearch - 
Overall
Beautiful Place for the perfect Wedding

When we first looked at the place we felt in love with it,
We both knew we were having our wedding there.

On our wedding day June, 11 2011 every single thing was perfect.
The decoration of the place, flowers, cake, food, lights, Red Carpet, Fireworks everything.
Mrs. Alderete was very professional and very helpful with every single detail that concerned our wedding.

We would like to take this opportunity to say Thank you to the Alderete

Mercy Martinez

05/11/2011

Provided by Citysearch - 
Overall
AMAZING!!!!!!

I just wanna say that we were very satisfied with Jardines Arcoiris & Mrs. Alderete! Evertything was so perfect...! OMG her staff was AMAZING!!! My family and friends loved the place, everybody kept asking: ""How did you find this place."" The food was great, the DJ was awsome, my flowers were beautiful! Overall, we had an AMAZING time, we were very satisfied with the Alderete Family & Jardines Arcoiris!!!

Blessed Bride

09/24/2010

Provided by Citysearch - 
Overall
Very Satisfied!!!

Jardines Arco Iris was the only contractor that didn't make a mistake!!! Everything they said they provided. They stuck to their word. It was very disappointing that all our other contractors (not affiliated with Jardines) made atleast one mistake but thank God Yolanda and her staff didn't. Yesika (from Jardines) also added some pretty blue orchids to our cake because the lady who made our cake made a mistake by only putting orange and yellow flowers. It was a small gesture that made a big difference. Overall, we were very pleased and got many compliments from the guests on the venue. We even got a beautiful rainbow on our wedding day at Jardines arco iris =)

glings

08/20/2010

Provided by Citysearch - 
Overall
Beautiful Place, Horrible Experience

When I first saw the place, I fell in love with it. It really is beautiful. A perfect outdoor wedding especially if you live in El Paso with the beautiful nights. But I must say, the lady who we made all the arrangements and dealt with was not quite what we expected. The service and arrangements were not all that great. Definataly over priced for the quality. We also got the 5k package (which they have some that go up to 15K) and it seems it too was at the bottom of her list. The beverages were hot. The beer keg we got from her was very hot and guests were complaining. When I asked if I could bring outside beer (cold), she said no, that that was not in our ""contract"". We had other issues with the DJ setting and deposit. Every single little thing you want keeps adding to your tab, a bit unecessary. If you do decide to rent this place, best be on your toes and be specific on what you want and expect. On the other hand, this place looks beautiful at night with all the lights on. It would be better if there wasnt a mobile home in the back of the place.

DISAPOINTED

11/12/2009

Provided by Citysearch - 
Overall
OVERWHELMINGLY DISAPPOINTED!!

FUTURE CUSTOMERS, BRIDES-TO-BE, MOTHERS-TO-BE, AND SPECIAL EVENT COORDINATORS: BE IMPECABLE ABOUT REVIEWING ALL DETAILS ABOUT YOUR PROPOSED EVENT. REQUEST A DETAILED ITEMIZED CONTRACT WITH DATES AND AMOUNTS FOR EACH ITEM REQUESTED, PENDING, PAID, AND ALTERED.

BECAUSE MY EVENT WAS ON THE LOWER-END OF MRS. ALDERETE'S EVENTS ($2-4K), NOT MUCH ATTENTION BY THE OWNER WAS PUT INTO THE FINAL DETAILS.

REQUEST IN WRITING THAT AN ALTERNATE VENDOR BE PROVIDED AT THE CUSTOMERS OWN EXPENSE AND WITHOUT PENALTY, SHOULD YOU NOT BE SATISFIED WITH THE OPTIONS AVAILABLE TO YOU.

MAKE ARRANGEMENTS TO TASTE FOOD AND BEVERAGES FROM SUPPLIERS/VENDORS AHEAD OF TIME AND HAVE ALL FINALIZED CHOICES IN WRITING PRIOR TO CLOSING AND PAYING OFF BALANCE.

I CANNOT TELL YOU HOW UTTERLY DISAPPOINTED I WAS NOT ONLY AS THE HOST BUT AS A PAYING CUSTOMER.

MRS. ALDERETE FAILED TO PROVIDE DETAILS ON TIMING AND QUANTITY TO MY AGREED UPON VENDORS AFTER SEVERAL REQUESTS AND ATTEMPTS TO CLARIFY ITINARARY.

AFTER SPEAKING WITH THE INDIVIDUAL ENTITIES, IT WAS BROUGHT TO MY ATTENTION THAT THE INFORMATION ON THE SIGNED CONTRACT WAS NOT THE INFORMATION RELAYED TO THEM BY MRS. ALDERETE.

VENDORS WERE LATE, ITEMS PAID FOR IN ADVANCE WERE ARGUABLY TAKEN BACK BY THE VENDORS PROVIDING THE SERVICE(S) UNDER THE DIRECTION OF MRS. ALDERETE. COORDINATION OF COLOR SCHEME WAS NOT WHAT WAS ON THE FINAL CONTRACT, CENTER PIECES AND FLORAL ARRANGEMENTS WERE THOSE USED FROM THE EVENT OF THE NIGHT BEFORE, BEVERAGES WERE LIMITED, FLAT, AND HOT...I COULD GO ON, BUT I THINK YOU GET THE IDEA!!

ALTHOUGH THE VENUE IS ONE TO AWE ABOUT, I MUST ADMIT THE CUSTOMER SERVICE WAS HORRIBLE!!

WE LOOK TO PROFESSIONALS FOR ADVICE WITH THE COORDINATION OF OUR SPECIAL DAY/EVENT; ENTRUSTING THEIR EXPERTISE AND BUSINESS KNOWLEDGE EVERY STEP OF THE WAY. WHAT WE FORGET SOMETIMES IS TO REMOVE OUR ROSE COLORED GLASSES...

celia06

06/17/2008

Overall
No one can beat them

My husband and I always dreamed about having our wedding in an outside doors hall. After looking and looking around the area we found Jardines Arcoiris . Since the first time we saw the place we loved it!!! Real greenish, clean, neat , peaceful, everything we wanted for our special day. I called the owners and they were really attentive and available upon request. They helped us planning the wedding in every possible way, they were always very charismatic. They have tons and tons of options for you to pick up from, since butterfly show to big orchestras. This hall is owned by a wonderful couple, and that made our wedding easy because they know about those details- they were really openly at the time that my boyfriend and I took our families to check out the place, they turned on the beautiful lights they have at night, the atmosphere is great. I will strongly recommend this place to those couples looking for a beautiful, accessible and reliable place to host their wedding. We got married May 24 and the experience we had was phenomenal, they were there trying to always make everything look so perfect and relaxed. The facilities are awesome, full of space for your guests. All that we can say is that they have everything you need to make that day as memorable as it should be. We really thank you for all you did in our wedding. Celia and Alex

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