In mybook® Car Collection (edit)

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Business Description
10.00/hr for WiFi
Hours

Regular Hours

Brands
Acura, Audi, Bmw, Chevrolet, Chrysler, Dodge, Ford, Gmc, Honda, Hyundai, Infiniti, Infinity, Isuzu, Jaguar, Kia, Mazda, Mercedes Benz, Mercury, Mitsubishi, Porsche, Saab, Saturn, Subaru, Suzuki, Toyota, Volkswagen, Volvo
Payment method
amex, discover, visa, all major credit cards, mastercard
Categories
Automobile Salvage, Truck Wrecking, Automobile Parts & Supplies, Used Car Dealers, Automobile Accessories, Automobile Parts & Supplies-Used & Rebuilt-Wholesale & Manufacturers, Used & Rebuilt Auto Parts

COUPONS & DEALS

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Reviews

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Overall

Good Deal. The dealer's price for the item I wanted was 100 bucks. I called these guys and they said they have it and was gonna charge me 50% less of the dealer's price. So I went to their junk yard and was assisted by a mechanic who pulled out the part I needed. The lot was huge with different kinds of models. The mechanic and I got into the truck and drove around. When I found a similar vehicle, it didn't have the part I needed. However, the mechanic was able to take me a similar vehicle that may utilize the same item. Sure enough, there was one. After pulling it out, I went back to the shop and paid for my item. Since I didn't get the right part, the owner gave me the minimum price for any item bought in the junk yard, which was $20 + tax. So... not bad. Got a good deal at the end of the day.

kerryorvishill

03/22/2011

Overall
Awful customer service......

If I could give no stars, I would. I called this auto salvage yard in search of a specific part for my car. The gentleman that answered the phone was condescending and RUDE. When I asked about the specific part he told me that I would have to come in and tell him specifically what I needed. I again repeated what I needed (SPECIFICALLY). In this case it was hard brake lines. He told me that there were a lot of brake lines on the car and that I would have to just come to the yard in order to tell him specifically what I needed. I am a woman, but my daddy didn't raise a fool and I KNOW MY CAR. He did not excuse himself and began speaking spanish to someone in the building a few times....at which time I asked "Are you still there?" When I again repeated what I needed he condescendingly said "Ma'am, I don't know how to make it any more CLEAR. You need to COME IN to tell me specifically what you need."



I informed him that an auto salvage yard down the street from him was able to tell me he knew what I was talking about, told me that he did indeed have the parts requested and gave a reasonable price for said parts. He was also very polite and I would be taking my business to him.



If someone has this kind of customer service over the phone, what kind of service do you think they provide in person?

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