F M Pool Center Inc
9925 Montana Ave, El Paso, TX 79925
|Mon - Fri:|
Wheelchair Accessible: Yes
Parking: Lot, Free
They don't even deserve a star. I March they were supposed to come clean the pool called several times and was told they would come. After 3 weeks they finally showed up. At the end of May finally got the bill. They charged me for two cleanings when they only showed up once. When I called to inquire about the charge I was told there wasn't any charges on my account. Dummy me calls today to see about setting up weekly cleaning and was told both charges we on the remote. I explained to him everything I was told before and the guy told me they would no longer service our home and hung on me. In no way shape or form was I rude to them and did not deserve to be hung up on but I guess they saved me from alot of bad service
I WAS A CUSTOMER FOR APPROXIMATELY 10 YEARS. LATELY THEY HAVE BEEN EXTREMELY CARELESS AND NON PROFESSIOINAL. I HAVE WAITED 3 WEEKS FOR A CLEANING AND HAVE YET TO SHOW UP SO I DECIDED TO DROP THEM ALTOGETHER. THE OWNER IS EXTEMELY FIESTY, IF YOU GO ONE MONTH WITHOUT PAYING YOUR SERVICE IS PUT ON HOLD. SOME OF THEIR CREW IS LAZY AND WILL ONLY DO WHAT THEY HAVE TO. I HAD TO RECALL THEM MANY TIMES FOR THE POOR JOB DONE OF CLEANING THE POOL!!!!
FM Pools has determined that they have so many customers that the loyal ones (over 7 years) no value. New Customers WATCH OUT! You heard it here first...customer service is horrible, waited 8 days for my cleaning called back three times and never did they call back to explain or give me reasons. When I voiced my concerns over this , I was told by your manager that Freddy would call me back,,,I haven't heard from you as of yet. When a company has decided that any long time customers (who have never complained, never been late on a payment are no longer worthy.....this is the beginning if the decline.
"The time for honoring yourself will soon be at an end, Highness. Pride is the worse humanistic trait. I will give my loyalty to a small company starting out.
-FREE ESTIMATE MEANS $50 SERVICE CHARGE
-WE'LE HAVE YOUR EQUIPMENT BACK TO YOU IN 1 DAY MEANS WE'LE HAVE IT BACK TO YOU IN 7 DAYS
-WELE CLEAN YOUR POOL MEANS WELE DUMP YOUR DIRTY POOL WATER INTO YOUR LAWN INSTEAD OF USING A FILTERED PUMP TO PUMP CLEAN WATER BACK INTO YOUR POOL
THEY ARE KNOWLEDGEABLE BUT MAKE SURE THEY UNDERSTAND WHAT THEY THEMSELVES ARE TELLING YOU