Vanessa was the wonderful sale Rep that help me to pick out a great pair of glasses. She also assisted me with leans for my other glasses as well as adding new nose pads. Outstanding job Venessa.
Dr. Martinez gave me an inaccurate eye prescription not once but two times. Then they would not release the claim so I could not go to another provider on my plan. I would NOT recommend this company for any service. He tried to tell me that my weak eye was my strong eye. The glasses were unusable. I would give a zero if I could.
Wish I could put no stars. Spoke with a Diana- rude and horrible customer service. Passed three yes always some issue and rude person. I'm done with this place
Best optometry practice BY A MILE!My experience here is always nothing but positive from the moment I walk through the door! The staff is always very patient with all of my questions and answers them thoroughly. I love that they actually take the time to LISTEN to what I say THEN make recommendations based off of my NEEDS and don't just try to "up-sell" me. Dr. McMahon is very thorough, professional, and knowledgeable. He truly CARES for his patients, something very rare in an optometrist. I always find at least a few pairs of glasses that I love in their HUGE selection of frames and the staff spends as much time with me as I need to help me find a frame that's perfect for me. Eye World is the only place I TRUST for my eye care needs. Bottom line, GO HERE! They set the standard at a whole new level!!
My Best experience at a full service optometryThe staff at Eye World were pleasantly courteous and very knowledgeable.They offer a wide selection of frames and I wasn’t rushed to select one. I have been to other shops in and around El Paso and have never experienced such professional attention by the staff and the doctor.Dr. McMahon’s experience in his field shined through. I felt very secure in his knowledge and recommendations. And WOW I didn’t have to wait for days to get my prescription filled. The full service lab had my glasses ready in an hour!!! Now that’s serviceI highly recommend Eye World hands DOWN.
I have awful vision and broke my glasses today. My usual doctor couldn't see me so I tried this place out and thank god I did! The staff set me up an appointment for TODAY, I got to see the doctor, pick out new frames and my glasses were made in HALF AN HOUR!!! You won't find prompt quality service like this ANYWHERE else. Dr. McMahon is now officially my permanent optometrist. He has over 20 years of experience and it shows. Your mind will be completely at ease when your eyes are in the care of Dr. McMahon.I recommend that anyone who isn't 100% satisfied with their doctor and staff should make the switch to Eye World.
el personal de esta clinica Es muy SARCASTICO.tratan a los clientes como si estubiera uno tonto.son muy Improfecionales,deverian de darles un curaso de como tratar a los clientes pues gracias a nosotros tienen trabajo.nunca responden con una buena respuesta.hasta parece que para contestar sarcasticamente las entrenaron.se que no Es la primera vez que estos sucede,pues yo misma e sido testigo de otros clientes que Han tenido el mismo problema.que se lleven SU SARCASMO a su casa,pues como clientes merecemos respeto.ponen de Mal humor hasta a la mas paciente persona.con su SARCASMO.deveria el Doctor de poner mas atencion con su personal.porque yo como cliente no regreso nunca mas a esa clinica.y pienso que yo no soy la unica persona.inconforme..si no estan contentas con su trabajo dejen el lugar a otras personas que si tengan la tolerancia,respeto,respuesta,Amabilidad,para tratar.con los clientes.porque no importa que tan duro trabajen si no Aman su trabajo toda la vida Seran unas DESOCUPADAS...VERY DISAPPOINTING.
Bad Business! I didn't have any vision insurance so everything was out of pocket. Over the phone the quote for a medical visit was $89. In the end, they charged me $119 for the visit but didn't charge for any extra testing and the medical visit cost was $119 even though they quoted $89. I had an ulcer in my eye and I asked them to not do any additional testing since I was paying out of pocket. They insisted on doing this eye pressure test when my eye hurt so bad and could barely keep my eye open. Then insisted on testing my prescription on my glasses even though it had nothing to do with the visit. Then the doctor said she would get me certain things and order a cheaper brand of eye drops but she didn't. The drops she prescribed me for was for $125!!! The pharmacist worked with me to find an off brand that cost me only $29. THEN before I made the follow up appointment, I confirmed with the receptionist that the follow up will be a no cost appointment. When I arrive at the follow up, I confirmed AGAIN that the visit was no charge and after 10 mins of waiting, they informed me that they will charge me a full cost of a medical visit. They wouldn't even honor their word when I made sure to confirm TWICE that the appointment would be no cost to me. If this is how they treat NEW patients, I don't know how they stay in business. I would rather pay another fee at a BETTER doctor's office than continue to go to a place that can't get their story straight.
Quick and Easy. No cheesy low advertisments and then you end up spending 400 dollars like some opticals I went to.
They are so unprofessional. They just a bunch of Mexican Hill bellies. The place very Nast and always smells the food they are eating.