Very poor bedside manner and efficiency by the ER physician. Lack of attention to medical issues by ER RN and support staff. As a nurse myself, I was surprised by the poor service and delay in care considering the facility is not a busy location. Very dissatisfied.
Serving the El Paso Area.
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Very sad experience a fellow service man an a good friend is in ICU . this week end as I went to see him I got the shocking coment that he should be unplugged. Memorial Day weekend and this soldier of the United States Army might not get a chance to fight for his life like when in 1989 he was willing to fight for the liberty and freedom of his country. Our prayers go to you soldier "And keep on fighting " someone said " a nation will be judged by the way that it took care of its veterans and most boulnerable "
I went in 2 times in 1 week. I was diagnosed with bronchitis. When I went back the second time I was told to stay off work for 3 more days. I told them I did not work on weekends. When I they gave me the letter saying to stay off 3 more days they included Sunday on it . I asked if it could be corrected and the MA said no so I asked to speak to the nurse that saw me he threaten to call the police. I asked why was he going to call the police and he said I was harassing the nurse. He would not let me talk to her so to avoid problems (especially since I was not feeling good at all) we just left. I felt I had every right to speak to her since I paid for the services. Never will go back there again.
Professional & courteous. I am glad I found this place.
On 11/2/2016 We arrived at the ER at around 6:45pm and only to have the WORST experience ever. Stood in in line for about 18 minutes while two girls at the registration window talked about personal problems. My mother was in excruciating pain where she couldn't sit any longer so I went back to the window around 7:25 and Jessica one of the rude staff members at the window stated there's no beds what do you want me to do. I walked away helped my mother up and left to Del Sol on the eastside. What a difference pulled up to emergency security came out and asked if we needed a wheel chair he took her in while I parked. They had taken my mother in to care for her within minutes of arriving. I WOULD NOT RECOMMEND GOING TO PROVIDENCE EAST TO ANYONE WITH AN EMERGENCY. Brenda Galvan please train your staff to have more urgency to help patients and to leave the personal issues for lunch breaks. Jessica needs a lot more training before putting her at an ER front desk.
Last year, they apparently "lost" my insurance info. TWICE which I provided after I kept receiving bills for $2,000.Let's not leave out their wonderful customer service techniques such as, "Oh, um, I think we lost your insurance info. Yeah, um, we need it again." A couple of months after not receiving any further info., they billed me over $5,000 (?) and threatened to send it to collections for non-payment and no response from the insurance. The insurance paid their portion at this point. I had not received a $5,000 bill until I moved and the company changed their name. Finally after charging the insurance correctly (it only took about 6 months), there was an agreement to pay $500 as a consolidated bill.One yea later, my credit has been ruined due to "non-payment" for the magical $5,000 bill regardless of providing receipts for payment for the consolidated bill.They will drag out your billing issues and sell them to collection agencies,
concure with nightmare at icu !!!!!comments " i don't have to tell you anything"I will give pain meds when ever I am readyNo idea what pills, or stuff they are giving.there are a few that helps update on whats going on, but mose for get it. it's like they resent being there.
Nightmare at ICU- Intensive careI had my mom in intensive care. It was controlled by a network of doctors. They never allowed doctors from outside. I heard someone said they run the show. Doctors were giving contradicting evaluation and a lot of inconsistencies. They couldn't find the problem. They were not giving information on daily prescribe medication. They wanted a power of attorney to give info. I told them that I was going to transfer my mom. The doctor Hatem pulmonologist got very upset started yelling and threatened us to remove breathing tube. The directors had meeting with us but they didn't have control of the doctors. Doctors were under contract. They changed to doctor Anchondo from same network. A few minutes of meeting him, He was rude to my twin brother because he had questions. He didn't want to give us info. We lost controlled of everything until my mom was left to died. If you have a family member specially senior citizen. I DO NOT RECOMMEND THIS HOSPITAL SPECIALLY INTESIVE CARE . DOCTORS DON'T CARE AND GIVE UP EASILY TO THEIR PATIENTS. I AM NOT PLANNING TO GO EAST SIDE SIERRA MEDICAL CENTER. THIS HOSPITAL NEEDS AN AUDIT SPECIALLY THE INTENSIVE CARE UNIT (ICU).
Horrible ER! Mom arrived in an ambulance stood there waiting for someone to acknowledge we had arrived. All nurses and staff were just sitting around at their stations gossiping. Never again will we ask to be taken there!