Explained thoroughly what everything meant and is always available to answer any questions or concerns.
If you need your vehicle repaired but don't want to be ripped off, make sure you check out this place. The owners are super nice and helpful and the mechanics definitely know what they are doing. They even guarantee their work, they are that confident. This is a hidden gem in El Paso.
Best experience with professional people like Gabby Ponce. I recommend that anyone looking to purchase a vehicle to ask for Mrs. Ponce. She will go out of her way to find the vehicle that you are looking for!!! Could'nt of asked for a better experience!!!
They sell lemons from IAA and Manheim. They would reset all the check engine when it was taken back to do engine work. They would do engine work they would just reset the check engine. Wouldnt recommend.
So this is what happened, at DICK POE TOYOTA , EL Paso. 1.) To make the deal, at first I was told everything. When I asked for an automatic vehicle instead of a CVT, I was told: Oh, Yes sir these cars do come with both the options. Once I agreed to go ahead with the offer the sales person tells me that you just have the CVT option. (So it means the salesperson didn't have knowledge about the vehicle) Worst part is once the price of the vehicle was discussed the salesman wasn't even in sight for me to ask questions related to the vehicle or the offer!! When talking about the final price: "Sir, here you go this is the best deal we have given any customer on this car." (But we will not tell you about the higher APR on that deal. Even though you are buying a brand new vehicle. Basically, I was kept in dark about the APR until I called the insurance company and got the insurance and went ahead with the payments) 2.) Without notifying about the APR they ran a credit check & I took a hit on my credit score. Noone said anything about that but I was told "We cannot help with that! You have to bear the hit you got on your score" 3.) The experience that shook me the most and would keep me away from Dick Poe toyota and all the other brands they indulge with is while I was expressing my disappointment with the way I was treated, one of the sales manager used the "F" word and almost pushed me out of the dealership with rage all over his face. So in a nutshell: 1.) I wasted 5 hours of my saturday on a deal which wasn't made clear to me and had hidden terms & conditions in it, 2.) I didn't get the service a customer would expect when he/she wants to give his/her business. 3.) Instead of making things right I got insulted and got cursed and shouted at by the sales manager. 4.) When I said that I will put your review on google they were like I should tell whoever I wanted to tell, they don't care about it.
I came in to Charlie Clark Nissan to service my Nissan Altima, it took under 10 minutes! They even threw in a free wash! I'm very satisfied with their service center, I will definitively keep coming in to service my vehicle here. Friendly and helpful staff!
This dealership is by far the most crooked dealership. Purchased a vehicle on November 4 from these people, received it with no gas, undetailed, and no "welcome Kit" as it states in the contract. It has been 3 months and my trade in has not yet been paid off, I am getting collection calls from my trade in and of course the worst part I now have negative credit remarks on my credit report that I didn't have for the past 5 years. To top it off they forgot to do the inspection on it and I was left with doing so and was told I would get re-imbursed. Not live in town so I was forced to do so. I was also told I was to keep my air force license plates and just found out they did not submit the paperwork and gave me different plates lol. Overall these people have been liars from day one and have not returned my phone calls for the last 2 months to inform me what the status is on my trade in pay off. Don't let them ruin your credit. All they care about is their sale and after that your screwed. I am now taking legal action to resolve this. Take your business else where.
I bought my new Rogue today from Charlie Clark Nissan . It was an amazing experience. I would recommend that you ask for Dan Stewart the manager. He made it a fun experience and very painless. I hate buying a car and Dan made me not be able to say that I hate buying a car today. He gave me more than a fair dollar amount for my car and also made sure I got the best interest rate from the bank. The dealership was spotless. They keep the facility immaculate. For sure buy your next Nissan from Charlie
Great selection with Professional very approachable staff. Although they have been at this location for over 30 years, you really will see and feel the difference the moment you step on this lot. The salesman was pleasant, non-aggressive and really listened to our needs. I'll gladly recommend this car lot to all my family and friends.
The staff was awesome and they really Were helpful with the buying process . Dan Stewart made it so easy to make the deal and never made it a pressured situation , the dealership provided fruit and goodies for my kids as well The store is beautiful