Pastime Ace Hardware
10057 San Pablo Ave, El Cerrito, CA 94530
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This is by far the best hardware store in the East Bay ! They have a number system staffed by knowledgable employees who help you find exactly what you're looking for. Eliminates multiple trips to big box stores to get the right thing. Have been shopping there for 40 years and have never been disappointed !!
11/29/2011Provided by Citysearch -
Today I went to buy a box of screws and a box of nuts. They only had a half box of nuts (50), so I received discounted price for it. When I got home I noticed that I had 2 boxes of screws (100 each)... Since I needed the nuts and I also didn't pay for one of the boxes (more expensive) I went back and I tried to switch the boxes. The cashier didn't understand the process, then the manager stepped in with a very aggressive attitude. He was very impatient with me. He said to me: ""If you didn't pay for the box, why did you take it?"" (raising the voice), I said: ""I didn't notice it was the wrong one until I got home"". He charged me double the price that I'd already paid for the half-box of nuts and started insulting me while walking to his office.
I was a frequent client of that Ace, and as far as I know, he is the owner. I will not buy anymore in that location and I recommend not buying from him as a signal of repudiation for his intolerance.